Customer Service Project Manager
Resume:
JOHN HINTON
*** ************ ****** **, *********, GA 30188
Cell 678-***-**** . E-MAIL *******@*******.***
PROFILE
A motivated self-starter, with an increasing base of analytical knowledge
that love to learn new technology in a goal oriented, fast paced
environment.
SKILL SUMMARY
. Analytical . Ability to adapt to changes . Goal-oriented
. Multi-tasking . Technical experience . Fast
learner
. Team-player . Communication Skills
. Customer Service . Problem Solving
TECHNICAL SKILLS
. Visio . MS Access . Visual Basic
. Excel . SQL . Business Object
. PowerPoint . Windows 7 & 8 . Crystal Reports
. MS Word . OLAPA . XP
WORK EXPERIENCE
Brightree, LLC, 2013 - present
Lawrenceville, GA
Technical support - IT
Answer questions regarding the Brightree Home Health application and its
extended services in a friendly, effective, and efficient manner.
Diagnose and resolve basic and complex customer questions or problems over
the telephone or through electronic communication in the areas of system
configuration/setup, product functionality, and bugs/enhancements.
Interact with customers to troubleshoot and resolve customer issues that
may not have standard documented solutions. Ability to document new issues,
FAQs, and resolutions for a robust knowledge base.
Identify critical issues that may impact all clients, provide proactive
communications, product fixes and subsequent uploads.
Track and document inbound support requests and ensure proper notation of
customer problems and issues.
Work closely with customers to ensure we are providing solutions that meet
their needs.
Stay abreast of current technology in products, design changes, and new
product offered.
Stratix Corporation, 2012 - 2013
Staging Technician - IT Norcross, GA
Responsible for the programming, loading, labeling, consolidation, and
packaging, and quality inspection of new electronic hardware while at the
same time ensuring that all customer orders meet the promised (SLA),
Service Level Agreement. This position also records and communicates unique
serial and programming data to the Project Manager on a regular basis. In
addition, the Staging Technician plays a role in the quoting process by
performing time trials with new projects. The Staging Technician reports to
the Deployment Services Manager.
FedEx Office, 2010- 2012
Customer Service Coordinator Roswell, GA
Operate consultative behaviors to ensure friendly, polite and expert
services are delivered to all customers.
Receive incoming telephone calls, faxes and emails from customers.
Perform multiple-tasks at the same time.
Helped handles customer issues and solutions.
Ensure quality customer service is given to customers by providing
packaging services, as well as offering information about company
products and services.
TRANSAMERICA
World Financial Group, 1997-2010
Duluth, GA
Cyle Operator - IT
Work with operation strategy teams and programmers to evaluate and enhance
the performance of computer equipments to the software and hardware.
Perform features, develop, test data and software products. Research and
resolve production related issues. Identifies and develops key tracking,
reporting tools and to improve production or workflow as required.
Generated statistical reports, sourcing, organize and analyzing company
statistics to determine trends, monitoring performance, identifying and
tracking programs. Identifies and develops key indicator tracking,
reporting tools and to improve production or workflow as required.
Mutual Fund Specialist
Researching and reconciling mutual fund position breaks.
Receive incoming/outgoing telephone calls and emails from customers.
Effectively prioritize tasks, produce accurate work and meet strict
deadlines.
Recognition: Outstanding performance and team work
Achievement: Series 6 and 63
EDUCATION
Asher School of Business, 1995-1997 Norcross, GA
Associate Degree - Office Technology
Award: Achieved perfect attendance two terms during the course of study.
Contact this candidate