Customer Service Representative
Resume:
Deanna Simpkins
Bolingbrook, IL 60440
dedeforu@,vahoo.com
SUMMARY OF QUALIFICATIONS: Experienced, driven customer service professional dedicated to
building customer relationships through the timely resolution of problems and inquiries. Hospital billing for
Franciscan Alliance, checked status on open hospital claims, completed follow-up regarding payments of
claims. Ability to communicate well with all levels of management and personnel to produce desired
results. Strong work ethic, always ready to accept new challenges and responsibilities.
PROFESSIONAL SKILLS
20 years of customer service experience
Proficient in the use of Internet, Windows, XP, Microsoft Office, Microsoft Word, Outlook, and Excel
Skilled at taking complaints, resolving customer's issues
5 years of collections experience
Ability to type 60-65 wpm
Ability to utilize a fax, copier, and switchboard telephone
Hospital systems, Affinity, Epic, Mocha, Meditech, E-Care, Allscript
EXPERIENCE
COLLECTION SYSTEMS INCORPORATED/FRANSICAN ALLIANCE
Medical Collector/Supervisor 815 Commerce Drive, Oak Brook,IL 60523 08/12 – 12/14
In addition to my duties as a collector, as Team Lead I am responsible for assisting the collection team
with training, taking escalated calls and team motivation.
Collecting payments on Epic and Affinity
Negotiate payment terms & methods when right party is reached
Initiate billing/re-bill from various commercial insurances
Utilize payment portal for credit card payments and save receipt in shared folder
Advise the guarantor when the account is in danger of going to bad debt/discuss options
May advise management regarding collection strategy
Help resolve higher level disputes/take escalated calls from collectors
Communicates with other departments to facilitate appropriate actions are taken on accounts
STAFFING NETWORK Lemont, IL
General Warehouse /Labor 11209 Joliet Rd, Lemont, IL 60439 09/11 – 03/12
Production worker
Assist line lead with setup of line
Package and sealing of to go phones
Lifting 20-30lbs
Assist line lead in training new employees
HANSEN PEST MANAGEMENT 610 E Boughton, Bolingbrook, IL
Accounts Receivable/ Dispatcher 4/2007 –4/2009
Responsible for directing calls and responding to customer inquires
Provided excellent customer service
Resolved billing issues and fix problems on customer's accounts
Provided administrative support in order to ensure effective and efficient office operations
Schedule the different routes in city and in the suburbs
Dispatched drivers out to different locations when customer have emergency in suburbs and city
Made collections calls on a daily basis, and helped customers get on a plan to be able to pay
ALLIANCE STAFFING/CHOICEPOINT 999 Remington Blvd Bolingbrook, IL
Customer Service Representative 2006 - 2007
Background check on candidates applying for position with Deloitte & Touche
Verified 10 years of education, employment, certificates, and references
STAFFMARK/RR DONNELLEY 1601 Remington Blvd Bolingbrook, IL
Data Entry 2005 - 2006
Input data on manifest
Corrected manual errors created from our department
Updated the manifest log
Dispatched live folders, resolved billing issues, and different warehouses issues
VALLEY VIEW SCHOOL DISTRICT 755 Dalhart Ave Romeoville, IL
Teacher's Aide 2004 - 2006
Assist teacher's in daily curriculum
Worked one on one with Special Ed students
Other duties as assigned
FTD.COM 3113 Woodcreek Drive Downers Grove, IL
Customer Service Representative 2003 -2004
Answering incoming calls from all over the world for flower orders
Called florist in recipient's area to fill the order
Answered customer's email via internet concerning questions regarding orders or bills
PROVENA HOSPITAL 1320 N Highland Avenue Aurora, IL
Accounts Receivable/Financial Counselor 2001 - 2003
Collected all cash that hospital made on daily basis
Made bank deposits for each department
Assist patients with making payment when they did not have adequate insurance
Helped patients apply for public aide
EDUCATION 2007-2009
Westwood College, Woodridge, IL
Associates Degree in Graphic Design/Multimedia
CERTIFICATES
National Career Readiness Certificate
CERTIFICATE LEVEL: Silver
CERTIFICATE ID: 3T6T116T8FZ3
ISSUE DATE: Jul 29, 2011
Genesis Healthcare Institute, Romeoville, IL Certified
Billing and Coding Specialist
Certification #F2G8A6Y6
Issued: 02/10/2012 / Expired: 02/10/2014
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