Customer Service Sales
Resume:
Brookfield, WI *****
Amanda Mech ***********@*****.***
Education
Bachelor of Arts in Psychology
Certification in Childhood and Adolescent Studies
University of Wisconsin – Milwaukee
December 2013
Experience
H&R Block – Brookfield, Wi
January 2015 – Current
Customer Service Professional
Answering multi-line phone and directing calls to appropriate people
Making appointments through Appointment Manager
Taking client data and putting it into spreadsheets to keep and maintain information
Acknowledge and engage guests as they walk through the door until they meet with their tax
professional
Take payment for services and follow up with customers
Filing papers
Creating folders for clients
Obtaining confidential information and adhering by strict privacy policies
Daily office duties: faxing, copying, printing, emails, courtesy phone calls, mail, coffee making
General office tidiness and organization
Being willing and able to do whatever tax preparers ask
Recognized for going out of my way for others
Qdoba Restaurant – Brookfield, WI
July 2013 – December 2013
Customer Service Specialist
Responsible for interaction with guests and educating them about the menu
Acknowledge and engage guests throughout their visit, including anticipating and exceeding
guest needs, assembling their order exactly as requested
Operate the cash register with dedication to providing the highest level of guest service
Cook and prepare high quality, fresh food according to specifications using approved recipes
and proper portioning
Adhere to strict safety, sanitation, quality and cleanliness guidelines
Restock the front service line with prepared product during peak periods and in accordance
with time and temperature specifications
Bus dining area and clean the kitchen area, grill, restroom s, and equipment, as well as
maintain overall restaurant cleanliness
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Assist with training new team members until they are able to achieve high standards
Bed Bath & Beyond – Brookfield, WI
July 2011 – August 2013
Sales Associate
Responsible for delighting customers through outstanding customer service including directing
them to items in the store and offering fast and friendly service
Provide top quality product merchandising, complete facing, and ensure operational
excellence is adhered to based on store policy guidelines
Stock shelves, organize products, verify pricing, retrieve carts, and maintain cleanliness of
store
Expert in product knowledge with ability to up-sell customers, recommending higher quality
items and explaining value
Handled customer complaints, answered questions, processed returns, and answered calls in
a high volume retail setting
Act as a mentor to new team members and provide training on products, policies, and
procedures until the new team member is fully trained
W on several awards for adding on products at point-of-sale
Leadership and Skills
Ten Key Score 97% accuracy at 9300 keystrokes
Typing: 65 words per minute
Excellent customer service skills, including problem solving, communication, and people
management skills
Proven track record of strong sales and good product knowledge
Commitment to quality and raising the bar to exceed expectations
Advanced organization, efficiency, and the ability to multi-task
Very quick learner and can work proficiently and effectively with little or no supervision
Dedicated team player, helpful, conscientious and reliable
Highly proficient in many software applications, including all Windows operating systems,
Microsoft Word, PowerPoint, Outlook, and Excel.
Volunteer Work
Habitat for Humanity
References available upon request.
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