Manager Customer Service
Resume:
Meisa K. Abbadi,PHR
Alexandria,VA 22311
Home no: 703-***-****
Email: ***********@*******.***
Summary: A highly proficient HR officer with enormous experience in carrying out a
variety of clerical, personnel and recruitment responsibilities and other responsibilities
within the Human Resources Department.
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Professional Experience
Suliman Hussien Academy- Khartoum,Sudan 2012 -2014
School Administrator.
Sudanese Liquid Air -DAL GROUP 2007- 2010
HR Officer.
Duties: Reporting directly to the HR Manager and Administration Manager.
1. Recruitment & selection.
• Prepared and placed all internal and external advertisements for recruitment.
• Searching and collecting applications of potential candidates for company
employment.
• Maintain and develop a solid CV data base and classify the applications to ensure
easy reference and accessibility.
• Ensure a proper screening and short listing of applicants and conducting the initial
interviews to ensure the candidate suitability.
• Utilize the Internet for recruitment.
•Arranged interviews in accordance with panel member’s availability..
•Prepared all new contracts and employment package; follow up with interviewers on
commencement formalities.
2. Training & development.
•Arrange staff inductions for new staff.
Prepare annual training plan for employees with the assistant of each department
manager.
• Collect incoming publications for training courses and book all training courses for
employees...
• Record all training completed by employees in the HR Database and personnel files.
3. Human resources database and personnel files.
•Responsible with the assistance of HR Manager for maintaining and updating the
company policies and procedures in line with labor law .
• Maintained the HR Data Base and regularly update the personnel information
including attendance, annual leave, sick reports, medical coverage and social
insurance.
• Maintain personnel filing system.
4. Appraisal management
• To assist with the administrative duties of the appraisal and salary review process.
5. Administration
• Maintained and updated personnel records for staff (paper and electronic)
• Record leave and staff changes.
• Updated the Staff Handbook as and when requested by the HR Manager
• Arranged travel for the managers and senior positions.
• Arranged expat traveling, accommodation and work permits.
• Work closely with the PRO in coordinating employee visas, ID cards and opening bank
accounts for new staff.
University of Khartoum-Department of chemistry 2001-2003
Teaching Assistant (Part Time) at chemistry Laboratories.
•Read and prepared for each weekly lab experiment.
•Prepare and give a 10-15 minute Pre-lab lecture at the beginning of lab. These
included an overview of the experiment, demonstrating lab techniques and safety
rules.
•. Monitored and interacted with students during the entire lab session.
Circulating throughout the lab section visually monitoring student performances.
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K-MART FARIRFAX, VA April199-June 1999
Sales Associate-Electronics Department & Lay Away
•Proactively established and maintained effective working team relationships with all
support departments.
•Any other tasks as assigned from time to time by any manager. .
•Ensure that each customer receives outstanding service by providing a friendly
environment, which includes greeting and acknowledging every customer,
maintaining solid product knowledge and all other aspects of customer service.
•Maintain an awareness of all promotions and advertisements.
•Assist in floor moves, merchandising, display maintenance, and housekeeping
•Assist in processing and replenishing merchandise and monitoring floor stock.
HECTH’S FAIRFAX,VA December 1998.
Seasonal sales associate.
Education
PHR.Professional Human Resource certificate Jan 2015
•MBA, University of Khartoum-Sudan 2006.
•BS.C (honors) on chemistry, University of Khartoum-Sudan 2000 .
•Sister's School -1993.
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Training
•Financial analysis& Forecasting.
•Applications of Labor Laws.
•Performance appraisal.
•Team Management.
Key skills:
•Excellent knowledge of HR functions and policies.
•A good team player, with good communication, analytical and numeric skills.
•Ability to interact at all levels.
• Quality and customer focus.
•Microsoft applications.
•Able to work under pressure.
•Time Management.
Achievements
•Awarded the best ideal employee title for outstanding performance for the
year2009.
•Ranked as one of the top 5% of MBA students for the year 2006.
Languages
•English: Fluent.
•Arabic: Fluent.
Contact this candidate