Economist, Client Service, Marketing, Sales, Call Centre

OLGA SOBOLEVA

***** ****** ****, ** *, Varna, ON N0M 2R0

HOME: 519-***-**** CELL: 226-***-**** EMAIL: ********@*****.***

HIGHLIGHTS OF QUALIFICATIONS AND SKILLS

10+ years of experience in client service and training, sales, marketing and call centres

Exceptional instruction, presentation, communication, and problem solving skills

Reliable, prompt, highly-motivated, and loyal, possesses a highly developed sense of

professionalism

Possesses excellent planning, organizational and leadership skills

Works well independently or as a member / leader of a collaborative team

Advanced computer user with comprehensive knowledge of MS Office and CRM systems

Outstanding knowledge of financial markets: FXMM, Investment Management, Investment

Banking, and Corporate Services

Eager to gain and implement new skills and work experiences

WORK EXPERIENCE

THOMSON REUTERS, Moscow, Russia 2006 – 2014

Client Specialist Manager (2010-2014)

Retained business managing team of Client Specialists, responsible for building, maintaining

and developing strong relations with a dedicated portfolio of clients

Generated revenue and gained market share through effective supervision of Client Specialists

team, focusing on organic sales

Maintained strong business relationships with C-level people on the client side

Increased the effectiveness of the department work processes through meticulous planning,

resource allocation and close cooperation with other departments locally and globally

Built an efficient department and brought new team members up to speed

Coached staff working in other departments and on different projects

KEY ACHIEVEMENTS:

Regularly exceeded quarterly targets in 2012-2014

Generated $8000 of new monthly revenue on a quarterly basis

Participated in the largest sales deals of 2010-2011

Built a team of 8 highly professional, organized and motivated people

Senior Sales Specialist (2006-2010)

Generated new revenue, gaining market share by selling and promoting product and services to

existing and potential clients

Maintained strong relationships with B- and C-level professionals on the client side

Ran the entire sales process starting from cold calling and lead generation until the moment of

receiving the contract signed by a client

Maximized results by cooperating with other departments: Account Management, New Business,

Divisions, Client Training/Support, and Administration

Developed & implemented sales goals and strategies in close cooperation with regional/global

heads

KEY ACHIEVEMENTS:

Participated in the Sales Excellence conference in Hawaii, 2009

Awarded “For Sales Excellence in 2008”

Exceeded sales targets by 40% on a regular basis

Received recognition “For outstanding contribution to Reuters business in CIS in 2006”

Olga Soboleva Page 2

WORK EXPERIENCE continued…

REUTERS, Moscow, Russia 1994 - 2006

Information Products and Data Supervisor (2002-2006)

Developed short- and long-term Marketing Strategies and managed their execution by

participating in projects personally and coordinating the team work with other departments, such

as: Customer Training and Support, Administration, Account Management, and Finance

Regularly cooperated with regional and global heads of development groups within Reuters

worldwide, resolving product and content related issues

Supervised and coached the team of Product Development Specialists, Contribution Relationship

Managers and Public Relations Specialists

Recruited and brought up-to-speed 4 team members

KEY ACHIEVEMENTS:

Acknowledged “For outstanding contribution to Reuters business in CIS in 2005”

Awarded “In Recognition of Outstanding Contribution to Product and Data Development in

2004”

Regularly exceeded targets by 50%

Consistently received the highest marks in annual performance appraisals from 2002 to 2006

Client Service and Training Specialist (1994-2002)

Managed and developed long-term, solid relationships with clients

Gained outstanding knowledge and competence in financial markets and Reuters solutions

Provided exceptional on-site and remote training to clients in the form of classroom sessions and

one-to-one meetings

Delivered excellent Help Desk support to end users by resolving different issues, managing

clients’ requests and answering questions

Efficiently and proactively communicated with other internal groups locally and globally,

providing the best possible client service: Technical Maintenance, Technical Installations,

Administrative, Account Management, Content Groups, and 2nd level Product Support

KEY ACHIEVEMENTS:

Promoted to the position of Information Products and Data Supervisor in November 2002

Regularly exceeded targets by 70%

Received a commendation “In Recognition of Outstanding Performance in Client Service

and Training in 2000”

EDUCATION AND PROFESSIONAL DEVELOPMENT

Persuasive Presentation training, Mainstream Consulting, Moscow, Russia 2013

Selling to Senior Executives workshop, Global Learning Centre, Reuters, Moscow, Russia 2005

Presentation Skills training, Mainstream Consulting, Moscow, Russia 2005

Creating Client Value workshop, Global Learning Centre, Reuters, Moscow, Russia 2004

Quality Service Skills course, Learning International, London, UK 1995

Strategies for Successful Presentations course, Leaning International, London, UK 1995

Bachelor’s Degree in Economics, State Academy of Management (University), Moscow, Russia 1994

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate