Customer Service Administrative Assistant/ Debt Collector

Monique E. Parker

**** ****** ***** *****

Douglasville, GA 30135

Phone: 678-***-****

********@******.***

OBJECTIVE:

To team up with a company,which promotes growth,development,and will allow me to utilize my skills in

leadership,organization,communication,troubleshooting and time effieciency.

PROFESSIONAL EXPERIENCE SUMMARY:

Ross Gelfand Law Firm, 1265 Minhinette Drive, Roswell, GA 30075 7/1/2010-Present.

Collections Account Rep. specializing in the representation of creditors by performing collection activities

through inbound/outbound calls, and the auto dailer system while maintaining excellent oral/

communication skills and customer service.Knowledge of Fair Debt Collection Laws. M anaging files of

delinquent accounts, skiptracing all accounts to completion, multi-tasking, ability to work effectively in a

high call volume atmosphere. Moderate to heavy telephone traffic from various sources while balancing

excellent organizational skills along with other job duties to meet departmental needs. Posting/ and or

verifying payments by check or credit card by phone. Resolve customer complaints by researching

complex billing problems and networking with other departments.

Forever Free Outreach Ministries, 1809 Canton Road, Marietta, GA 30066 6/10/2008-Present (part-

time)

Monitoring, of dual diagnosed recovery and wayward individuals who occupy these homes. Assist with

meetings, distributing of medications, counseling and other activities . Overal, support services and prayer

for indviduals who have made a conscious decision to become a self sufficient citizen .

Mann Bracken Law Firm, 2727 Paces Ferry Rd. Ste 1400 Atlanta, GA 30339 03/17/07-12/15/09

Collections Account Rep. specializing in the representation of creditors by performing collection activities

through inbound/outbound calls, and the auto dailer system while maintaining excellent oral/

communication skills and customer service. Managing files of delinquent multi-tasking, accounts, ability to

work effectively in a high call volume atmosphere. Moderate to heavy telephone traffic from various

sources while balancing excellent organizational skills along with other job duties to meet department

needs. Posting/ and or verifying paym ents by check or credit card by phone. Resolve customer

complaints by researching complex billing problems and networking with other departments.

American Red Cross 3200 Town Point Dr. Kennesaw, GA 30144 8/30/2006-11/01/2007

Customer Service Call Center Representative, Calling cnadidates to set up appointments to donate

blood or platelets for patients in need of blood transfusions. Keeping files updated, and personal

information.

Kennesaw State University 1000 Chastain Rd. Kennesaw, GA 30144 07/20/2005-12/15/2006

Customer Service Call Center/Surveyor made outbound calls to residential and business customers to

gain their view on such topics concerning their city, healthcare and voting issues.

Kirklands Home Decor 1325 Dallas Highway, Marietta, GA 30006 10/20/2004-8/10/2005

Supervior of Home Home Decor Retail . Provided excellent customer service to all guest. Training, sales,

markdowns, price changes modular moves and stocking of merchandise. Opening lines of credit to new

customers and independent contractors. Overseeing the overall daily operations.

Wal-Mart Stores Inc. Montoursville, PA 17754/Hiram, GA 30141

11/1/1992-06/15/2004

Provided outstanding customer service and sales in all areas. Department manager duties involved, verify

incoming merchandise, markup/markdowns, stock shelves, modular moves, customer assistance in all

areas. Qualified to operate pallet jack, forklift, walkie stacker and bail machine.

Pennsylvania College of Technology 100 College Ave., Williamsport, PA 17701

Strategic Planning Research & Development 6/1/1998-6/30/1999

Human Resource Administrative Assistant 8/31/1997-5/30/1998

Researched different companies for students seeking employment, provided student surveys of the

college performance, logged companies into AS400 database. Provided excellent service to students and

potential outside candidates who sought employment within the college community.Student services,

collections of delinquent tuition and book payments. Transferred applications into databas e for

processing, filing, answer phones, prepared information for a wide variety of workshops, such as : loss

and prevention, medical/dental and campus police information.

Salem A. M. E. Zion Church 1700 Memorial Ave, Williamsport, Pa 17701 1/1/19 94 - 6/30/1999

Provided assistance for the Prison Outreach Ministry, Battered and Bruisesd Women Outreach Ministry

and Homeless Mission

EDUCATION:

John W. Hallahan Girls Catholic High School, Philadelphia, PA 19106

Courses included: Business Management, Business Solutions, Algebra, English Lit.

Pennsylvania College of Technology 100 College Ave. Williamsport, PA 17701

Completed 3+yrs courses: Business Management, Sociology, Psychology, Algebra II and Finance.

COMPUTER PROFICIENCY

Proficient in Microsoft Office Systems (Word, Excel, PowerPoint, Access), Commercial Legal

Software (CLS), ImageMaster, Outlook, Check21, PaySimple, CARE, Ibobsled, WEB CARE, Hot

Docs, Adobe Acrobat, Lexis Nexis, Typing 65 wpm

AWARDS:

Collector of the month

Telecommunications Award1st place

Customer Service Excellence Award

Contact this candidate