Customer Service Medical

Patricia Ann Nickolaus

**** **** ****** *****, *******, MN 55128 Home Phone: 651-***-**** Email:

**************@*******.***

P rofessional Summa ry

Motivated, Dedicated, and Patient focused Medical Office Assistant who excels at

exceptional customer service and decision making skills. I have a strong work ethic

by prioritizing and completing multiple tasks simultaneously, and following through

to achieve daily medical office operations. I worked close with providers, nurses and

patients, along with their parents or relatives. I was a main medical office assistant

overseeing an excellent Teen Program with exceptional providers caring for teens for

many years. I am f lexible and hardworking with the drive to succeed. I am

p rofessional, self-motivated and seeking a role of increased learning and

responsibili ty.

L icenses

N/A

Skill H ighlights

• Patient-focused care

• Strong work ethic

• Team player with positive atti tude

• Enthusiastic caregiver

• Patient/family focused

• Meticulous attention to detail

• Self-directed

• Professional and mature

• Dedicated team player

• Strong interpersonal skills

• Medical terminology knowledge

• Time management

• Mail management

• Meeting planning

• Schedule management

• Insurance eligibility verifications

• Electronic Medical Record (EMR) Software

• Strong planning skills

• Proper phone edict

• Faxing and copying

P rofessional Experience

Health Partners Como Clinic : January 1988 – October 2014

Medical Office Assistant with 26 years of experience in the medical field

• Excellent communication skills

• Organization

• Customer service skills from interacting with patients and their families

• Scheduling appointments

• Answering phones

• Working close with nurses and the providers in their daily schedules

• Patient Care

• Worked closely with the providers on their schedules

• Approving provider time off requests and entry of provider hours for their

t ime cards

For the fi rst 19 years I worked with a team of medical office assistants in the

department of Pediatrics, which I went on to be the lead Medical Office Assistant

for many years. I volunteered to be the main Medical Office Assistant for the teen

p rogram that we sponsored. The last 7 years of being a Medical Office Assistant I

worked on my own. I was nominated for two exceptional service awards.

Sunrise Day Care Center : January 1985 – January 1988

Assistant Teacher

I designed lesson plans that focused on age and level-appropriate material. I

organized activities that developed children’s physical, emotional, and social growth.

I r edirected children to encourage safe and positive behaviors. I earned positive

verbal/wri t ten feedback from parents regarding classroom instruction and child

learning success. I was an Assistant Teacher for ages 3 to 5 years old. I was also a

teacher caring for children ages 16 months to 2 year olds.

Education and T raining

Northeast Metro Technical Institu te - 1988

White Bear Lake, MN

Child Develop Assistance Program

North Senior H igh School - 1985

H igh School Diploma

S t. Paul, MN

Skills

Excellent interpersonal skills, Patient focused care, Detail-oriented, and Proper

p hone edict

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