Customer Service Medical

Location:

Posted:

February 16, 2015

A na Blanco

RELEVANT SKILLS:

• Bilingual Fluent Spanish and English

• Strong customer service.

• Fast Learner, dedicated, and Friendly

• Self-motive and a strong work ethic, works well independently or as part of a team

• Computer L i terate in various computer applications

WORK EXPER IENCE

08/2012 to 12/2014 San Ysidro health Center San Ysidro CA Patient Access Rep.

• Providing a professional and friendly experience for patients

• Checking patients in and out at Front Desk and collecting co pays.

• Performed referral verification, and insurance eligibility and billing, coding tasks

• Answered multi-phone lines, take proper messages

• Called and confi rmed Patients appointments, scheduled and rescheduled patient's

for follow up visits

• Supported staff by keeping a clean and safe environment, organized charts and

paperwork at the end of the day

• Familiar with Medical terminology. Knowledge of various insurance carriers such as

Medicare, Medical, Covered California, H MO, PPO Self-pay and Private Ins.

11/2010-5/2012 Pediatr ician Office National City CA Medical

R eceptionist

• Greet and assist and direct visitors, patients Performed clerical duties to support the

daily business activities of the department.

• Administrative duties including insurance authorizations, and other claim forms,

faxed documents to proper offices, prepared charts daily for appointments

• Answered phones and took accurate and detailed messages, scheduled appointments

and filed charts

12/2009-5/2010 Profil Institute for Clinical Research Inc. Chula Vista CA M edical

Assistant

• Handled all aspects of dealing with patients, front and back office procedures daily.

A ppointment scheduling, answered telephones, verified Insurance. Also responsible

for documenting research charts and filing as needed. Other duties included blood

d raws, EKG's urinalysis, and taking vitals of research subjects for this diabetes

facility

EDUCAT ION

01/2011 Southwestern college National City CA

05/2009 United Education College, Medical Assistant Chula Vista CA

08/2004 Palm Summit, High School Diploma Chula Vista CA