NAVEEN GEORGE SKARIA
QA leader with a proven t rack record of strategic QA vision, quick delivery, and
demonstrated ability to inspire/mentor quality assurance teams to implement latest
QA programs for maintaining industrial quality standards.
• 12 years of testing and quality assurance experience, in a variety of industries and
environments.
• Experienced people manager of on-shore and off-shore teams, including hir ing,
mentoring, and performance appraisals.
Ensures that the organization’s standards meet legal compliance and clients’
expectations.
Expertise
An accomplished project and people manager with extensive experience in project
management, requirements definition, software testing, and quality assurance in
variety of industries, including insurance, internet, CRM, SaaS technologies and e-
Business.
Experienced in developing and implementing comprehensive SDLC and test
methodologies department and companywide.
Experienced in planning and executing tests from large system wide tests to individual
f unctional and regression tests, which includes working on methodologies like
waterfall, i terative, agile etc.
Strong interpersonal and communication skills with a t rack record of motivating and
developing team leaders and team players.
Proven hands-on experience with quality assurance practices, including project plan
development, test strategy development, test plan development, test case & test data
review, and test automation.
Experienced in defining, designing, creating, & executing performance tests, including
load tests, volume tests, stress tests, endurance tests, scalability tests, etc.
Creative problem solver with advanced analytical, planning and scheduling skills with
a focus on timely delivery.
Able to th rive in a fast-paced environment within mobile and online and a good
u nderstanding of the entire work process at offshore and onsite.
Technology Background: Silk Center, Quality Center, Test Quest, QTP, Silk Test,
Selenium, JIRA, Bugzilla, PVCS Tracker, C, C++, Java, JCL, Visual Basic, .Net, SQL
Server, PL/SQL, MySQL, Java Script, VBScript and Perl.
P rofessional Experience
QA Change Control manager
invitation homes
September 2013 - Present As a QA and Change Control Manager, I report to VP of
I nformation Technology, involved in defining IT Process and Policies for Invitation Homes and
defined tools, process and schedules to deliver for release.
• Created templates for Test Plan, Test Cases, Traceability Mat r ix, Defect Report and
periodic release readiness report for management.
• Int roduced and expanded the use of test management and test execution tools to
i mprove tester efficiency, reliability, repeatability and quality in every release.
• Int roduced and defined Change Control process for every business group and ensured
t hat IT and Business aligned with the process
• Defined and Architected new Support Ticket system using Salesforce as well ensuring
t hat business coverage for the same.
QA Manager
ETouch systems Inc. M ay
2012 – August 2013
Reporting to the Group Quality Manager at Intuit, Inc., manage a large team of on-shore and
off-shore resources to perform the testing of intuit.com website along with other domains on
I ntuit, Inc. Manage personnel, tools, process and schedules to deliver for every sprint.
• Inherited five disparate cross-functional teams and through team-building, cross-
t raining, and skills building, created a single team of professional testers with one
u nified goal
• Manage a global Quality Assurance staff of full t ime employees and contracted resources
i n a Systems QA organization
• Created templates for Test Strategy, Test Plan, Traceability Mat rix, Defect Report and
periodic release readiness report for management.
• Int roduced and expanded the use of test management and test execution tools to
i mprove tester efficiency, reliability, repeatability and quality in every release.
• Increased testing coverage by encouraging and rewarding cross-t raining of team
members on the various areas under test resulting in more “smart” testing and
i ncreasing the number of problems found prior to fi rst customer exposure
QA Manager
ISTS WORLDWIDE, Inc. (a Clear2Pay company) October
2011 –April 2012
Reporting to the VP of Technology, and managed an offshore automation team working for
various clients. As a QA Manager, I work with offshore delivery team to deliver the
A utomation Projects to various clients in a t imely manner and also managed offshore
automation team.
• Reengineered existing QTP automation framework,
• Designed new Automation Framework in Selenium using Web Dr ivers and
• Lead the effort in migrating test cases from Jameleon to Selenium 2.0. QTP and
Selenium is extensively used in creating regression scripts.
• Involved in gathering requirements and also came up with high level test design plan
for different applications in both Java and, .Net technologies.
Sr. QA Lead
Autodesk, Inc. June 2011 –
October 2011
As a Sr. QA Lead, for this Salesforce implementation project, I took the ownership of two
s treams (LM and MJA) in CRM - SFDC team as well as any Data Migration.
• In conjunction with the Program Manager, designed, implemented and successfully
managed a formal development and test process
• Lead daily status meetings and capture, manage, and follow-up daily action i tems
• Provided test hours for each sprint, managed resources and created test strategy for
every major release
• Derived automation strategy for functional testing using QTP and Performance Testing
using LoadRunner.
QA Manager
Cornerstone OnDemand Inc. September 2008 – March 2011
Reporting to global QA manager, and created and staff a Quality Assurance & Testing
department for product management team for various modules. Responsible for functional,
regression and system testing, release management and release documentation.
• Build a new QA department from the ground up, including the hi r ing of staff,
development of processes and procedures, and implementing testing methodologies in
QA and Development.
• In conjunction with the Care team&Client Success Team, review, refine, and implement
changes to the Software Development Life Cycle practices to improve quality and
t imeliness
• Provide single point of contact for all client issues to the Customer support team and
l iaise with the Product Management and Development team on a weekly basis to review
outstanding issues
• As leader of the team, I had achieved high productivity by delegating responsibili ty,
g iving both context and reassurance to team members to ensure their sense of
autonomy.
D irector of Quality Assurance Engineering
Iventa Technologies, El Segundo, CA/Mumbai India April 2008 – August
2008
Reporting to CTO, as Director of Quality Assurance was the global purveyor of QA methodologies and
p rocess and be accountable for quality of websites delivered across United States for their e-Commerce
P latform.
• Defined and executed the company’s QA methodologies which adhere to both external
and internal quality standards.
• Improved quality processes in software development by establishing a program of formal
technical reviews resulting in increased deliverable quality and acceptance.
• Define job responsibilities and strategic direction for a team of QA Engineers
responsible for delivering quality components in
• Perform ongoing assessment of Quality Assurance and Testing processes and provide
d irection for continuous improvement
• Establish and t rack targets for year to year improvement in overall software quality,
defect detection and containment, and test automation.
Sr. QA Engineer
Cornerstone OnDemand, Inc. Santa Monica, CA
J une 2007 - April 2008
Reporting to QA Manager had the responsibility of designing automation framework using the
Borland Test Tools. . Depending upon the different projects, created the Master Test Plan, and
test cases as required.
• From the detailed use cases, create manual & automated test cases for web applications
as well as the regression and function, based on requirements, scripts for testing
p urposes. Silk Performer was used extensively, for doing performance and stress testing.
• Created the Master Test Plan, and test cases as required for various projects and
releases.
• Develop spreadsheet-based test case execution mat rix. Report, t rack and verify defects
using Test Track from Sea Pine Software.
• Led the QA team through different successful releases and patches in various modules
of the application.
Sr. QA Engineer
salesforce.com - Apex Mobile, Santa Monica, CA Jan
2007 - May 2007
As a Sr.QA Engineer in Mobile Clients Team for Apex Mobile, had the responsibility to create
t he test cases for various features on different Mobile Clients like, Blackber ry, Palm and
W indows Mobile.
• Analyzed the design spec, involved in discussing with developers to create efficient test
cases.
• Used Test Quest and Seleniuman automation tool, to automate the testing of mobile
devices, mainly windows mobile.
Sr. Programmer analyst – automation test team lead
A IG SunAmerica Inc. – Woodland H ills, CA
A ug 2002 - Dec 2006
Reporting to Director of Quality Assurance was given the responsibili ty of leading an
A utomation Team that consists of onsite and offshore.
• Created the framework using WinRunner and also design process for development of the
scripts.
• Worked with E xternal Interfaces team, as the SME for Appless Testing with various
outside clients, backend testing, comparing the files which are sending out using Beyond
Compare tool.
• Developed SQL query scripts to access and extract data from Oracle, DB2 and MS SQL
databases, and created tables.
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EDUCAT IONAL QUAL I F ICAT IONS: Bachelor of Engineering Degree (Major: Electronics
and Communications) Madras University, Madras, Tamil Nadu.