Customer Service Manager

David Foss

Colorado Springs, CO

*********@*******.*** - 719-***-****

WORK EXPERIENCE

Quality Assurance Manager

Foss Industries Inc. Colorado Springs, CO

- December 2000 to Present

Responsibilities

I am responsible for:

-Approving new procedures and forms

-Assigning control numbers for procedures and forms

-Processing document change requests

-Conducting internal audits

-Replying to the results of an audit by a customer or accreditor

-Conducting Management Review Meetings

-Replying to customer complaints by performing Root Cause Analysis and issuing Corrective Actions if necessary

-Annually set Quality Objectives for the company

-Ensure Quality Objectives are met

-Monitor calibration log and issue recalls for items that are due

-Issue control numbers for new equipment and add them to calibration log

-Determine the calibration intervals based on previous performance

-Conducting MRB (Material Review Board) on faulty parts

Accomplishments:

-Auditor/Lead Auditor Certification Dec 2000

-Recertification to new ISO 9001 standard

-Passed 4 recertification audits

-Passed 10 periodic audits-Passed 4 customer audits

Skills Used:

-Analytical skills

-Excellent communication skills

-Data entry

-Proficient knowledge of ISO 9001 standards and how to apply them

-Organizational skills

Purchasing Agent

Foss Industries Inc.

Colorado Springs, CO

- March 1994 to Present

Responsibilities

I am responsible for:

-the requisition of all parts, office supplies and services for the company

-performing incoming inspections of parts and services

-assessing vendors

-negotiate pricing

-sending items out for recalibration

-working with local companies for any service needs (i.e. machining services and/or finishing services)

-following up on due dates and ensuring on time delivery

-creating and maintaining stock locations-replenishing stock as needed

-researching suitable replacements for obsolete or discontinued parts

-working with technicians to ensure replacements will be satisfactory

-working with vendors regarding non-conformities

-working with the Accounting department regarding any invoice issues

-getting any documentation (operator/user manuals and schematics) needed for technicians

-issuing and processing variance sheets for extra charges or non-conformities to Customer Service

-working with Customer Service to ensure customer satisfaction in regards to delivery times and/or expeditingparts when necessary

Skills Used:

-Resourcefulness

-Research parts on the internet

-Keep a good relationship with vendors

-Analytical skills

-Excellent communication skills

-Data entry

-Self motivated

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