Service Marketing
Resume:
Paris N. Wallace
**** ********* ****, *****, ** *0721 * 202 - 702-4091* **********@*****.***
Professional Summary
To gain the position of a receptionist where I can maximize my organizational skills in a challenging
environment for achieving a high degree of efficiency in my service.
Experience
My Sister’s Place Washington DC October 2013 – April 2014
Hotline Operator/ Resident Coordinator
Actively respond to phone calls on 24-hour hotline
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Accurately document all shift activities /incidents in log book
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Pro-actively communicate with case managers and other staff using email, telephone, meetings
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Respond to general inquires from residents
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Actively monitor video system, to ensure general order, and safety procedure are being maintained
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Address clients through verbal and written warnings when violations occur
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Sunrise Senior Living Community Arlington, VA July 2012 – February 2013
The Jefferson Concierge
Greeting and assisting potential residents, families, and visitors
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Managing multiple line switchboard
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Make travel arrangements for sightseeing and other tours.
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Receive, store, and deliver luggage and mail.
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Provide information about local features such as shopping, dining, nightlife, and recreational
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destinations.
Washington Hospital Center/ Medstar Washington, DC July 2010 – May 2011
Physicians Billing
Reconciled payments and rejections of claims
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Generated contracts and service agreements
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Prepared appeal for past timely filing claims
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Managed patient’s insurance demographics
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Responsible for managing the third party administrator process including working with Workers
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Compensation (DOL/dept. of labor), Mamsi, United Healthcare, and other clients.
Today’s Office Professional Washington, DC March 2008 - July 2010
JobFox Marketing Assistant
Completed large-scale mailing projects for marketing group
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Managed and updated client lists
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Produced marketing kits for prospective clients
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Compiled and managed extensive database including Microsoft Excel and NIXIE
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Completed special projects as needed
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Microsoft
Conference Services and Reception Coordinator
Worked as front desk receptionist answering phones, greeting visitors and managing mailings
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Scheduled conference rooms
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Partnered with catering team to set daily menus
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Ensured all audio/visual services were in working order
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Education
Bowdoin College – Brunswick ME (In Progress)
Major: Sociology Minor: Women Studies
Housatonic Community College – Bridgeport CT
Honors: Dean’s List
Skills/Technology
Advanced Microsoft Office User: EXCEL, PowerPoint, and WORD, Internet Research, Member ST and
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A+ system, Alpha paging system
Certified Phlebotomist
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References furnished upon request.
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Contact this candidate