Customer Service High School

Andrea M. Rodriguez

Contact

Cell: 559-***-****

E-mail: ********@*****.***

Profile

Objective To utilize my exceptional customer service and organizational skills to create a positive

and successful work environment

Education

2007 – 2011 Granite Hills High School – Porterville, CA

2011 – Present University of California, Santa Barbara – Santa Barbara, CA

Related Experience

Full-time Job

Hyatt Santa Barbara Hotel – Santa Barbara, CA

Front Desk Agent August 2014 to Present

Strong customer service and hospitality skills

Flexible in order to perform tasks efficiently for the benefit of the hotel

Outstanding interpersonal, verbal and written communication skills

Able to identify guests’ needs and act accordingly

Cool temperament and energy to work any number of working hours

UCSB Recreation Center – Goleta, CA Part-time Job

Cashier’s Office, Student Cashier January 2012 to October 2014

Expert in handling customer rush at the counter

Proven ability in recognizing customers’ needs, thereby solving their problems instantly

Provided training to new recruits on cash handling and following rules/ethics

Well-built management, training and motivational skills

Seasonal

Duo Catering & Events – Santa Barbara, CA

Waitress/Event Staff August 2012 to Present

Natural aptitude to work on own plan or as part of team

Able to work well under extreme pressure

Thoroughly follow agendas and adapt to changes as needed

Exquisite attention to detail

Productively handled, monitored and controlled entire food and beverage operations

Worked with chefs and other waiters to serve hundreds of guests

Back to Balance Chiropractic – Porterville, CA Summer Job

Receptionist June 2012 to August 2012

Responsible for interacting with dozens of clients in person and on the phone daily

Managed clients’ appointments and the doctor’s schedule using an online scheduling program

Organized patient files and insurance paperwork

Outstanding ability to anticipate the needs of others and multitask efficiently

Latino Business Association – Santa Barbara, CA UCSB Campus Organization

United Latino Students Representative September 2013 to June 2014

Liaison between UCSB and 13 other United Latino Student chapters

Hosted and coordinated a 3-day event for over 400 members

Enhanced personal, professional, and social networking skills

Internal Vice President September 2012 to June 2013

Oversaw the planning and organization of weekly member meetings

Actively promoted and participated in org events and functions

Provided a strong networking channel among Latino-based organizations and businesses

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