Customer Service Manager

Rachael J. Felker, J.D.

**** ****** ******** ** **** 516. Charleston, South Carolina, 29414 . (347)

***-**** . *********@***.***

EDUCATION

Florida International University College of Law, Miami, Florida

Juris Doctor May 2011

Member of Florida Bar in Good Standing

Phi Alpha Delta Law Fraternity

Dade County Bar Association Member

Public Interest Law Society

College of Charleston, Charleston, South Carolina

Bachelor of Arts in International Business, Minor in Spanish May 2007

Spanish Club

Secretary of Portuguese Club

EXPERIENCE

Mattress Firm Charleston, South Carolina September 2011-Present

Store Manager

Mattress Firm is the number one bedding retailer in the nation. As a store

manager, I am responsible for driving sales to meet and exceed store

budgets; managing stock and inventory levels, balancing books daily,

executing merchandising plans, handling customer service issues;

maintaining customer and vendor relationships and aiding in the training of

newly hired employees.

Miami Coalition for the Homeless May 2010- November 2010

Legal Volunteer

Miami Coalition for the Homeless is an organization based in Miami Florida.

This organization provides fund raisers, awareness events and food bank

events in order to assist the local homeless population in the city. As a

volunteer helping with the legal aspects of this organization, I researched

the present state of the law in areas such as food stamps, access to

education and obtainment of state issue ID's. I also attended events

sponsored by the organization as a volunteer and helped in handing out

survival necessities.

Department of Juvenile Justice, Conway, South Carolina May 2009-August 2009

Legal Intern

The Department of Juvenile Justice served the Horry County Area of Myrtle

Beach and worked with the juvenile delinquents in the surrounding area. As

an intern, I spent the majority of my time listening to hearings in The

Family Circuit Court. I also spent a great deal of time working with the

probation officers and helping them with the rehabilitation of the

juveniles.

Grupo Juridico Especializado, San Jose, Costa Rica November 2007- March

2008

Legal Aid

Grupo Juridico Especializado is a Civil Law Firm in San Jose Costa Rica. As

a legal aid, I would deliver documents to the embassy, file complaints,

draft memo's and work one-on-one with a lawyer specializing in this area of

law.

Psychology, Associates, Cleveland, Ohio May 2006- June 2008

Medical Transcriptionist

Psychology Associates was a clinical psychologist practice in Cleveland

Ohio that specialized in SSI and Disability Testing. As a medical

transcriptionist I typed documents for patients who were being considered

as candidates for disability payments.

SKILLS AND INTERESTS

Computer Skills: Working knowledge of Westlaw and LexisNexis, Microsoft

Office

Hobbies: International travel, reading, health and fitness, cooking,

athletics

Fluent in Spanish

Basic Portuguese

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