Sales Customer Service

Π ε ν ν ψ Ρ ε ν ε ε Ηα γ ψ, Ρ Ν, ΒΣ Ν

***** ******* ****

Cell: 276-***-****

Home:276-***-****

Abingdon, Virginia 24211

********@*****.***

PROFILE:

NURSING MANAGEMENT-SALES SPECIALIST ROLE

A seasoned professional and effectual leader with a proven ability to exceed sales

quotas:

• Strong nursing management skills including management/agent of

independent insurance office for over 20+ years

• Case Management skills in working with Paramedical companies in

acceptance of coverage needed.

• 12 years of strong inside/outside sales experience

• Master of presentations

• Extensive account management experience with strong propensity toward

development of others

• Powerful closing abilities

• Strong Sales History in new product Performances

• Passion for gaining personal relationships with clients and coaching of others

• Recognized Member of Who’s Who of Professional Women

• Promoted with recognition as Field Sales Trainer

EMPLOYMENT

2013-2014 Center Program Director Candescent Healing

• Work with all staff especially Medical Director, co-director and charge nurse regarding chart review,

quality assurance initiatives and performance improvement plans.

• Represents Candescent Healing at all required hospital meetings and is responsible for safe

and efficient operations of the unit.

• Assist in development of annual departmental budget

• Knowledge and oversight of company’s budgeted volume and expenses of unit.

• Communicate effectively with all hospital departments and actively participates in

maintaining outstanding customer service.

• Maintains records of Patient Satisfaction surveys

• Reporting any departmental issues with appropriate Corporate management staff

• Monitoring referral base, following up with local physicians as needed, marketing program

with support staff as needed.

• Provide leadership and efficiency of department’s nursing and ancillary staff

• Coordinate patient wound care and hyperbaric treatments [where appropriate] as well as

maintain the department’s standards of practice

• Knowledge of regulatory standard (JCAHO, OSHA, and HIPPA) as per hospital policy.

• Knowledge of Company Corporate Compliance Plan.

• Responsible for monthly staff meetings to discuss unit issues, and concerns

• Responsible for Physician block time schedule

• Responsible for payroll, monitoring of overtime for each payroll.

• Responsible for nursing and technician monthly staffing schedule

• Must have knowledge of department billing and coding in regards to wound care and

hyperbaric medicine.

• Responsible for assuring patient preauthorization is obtained from commercial and hmo

insurers before treatment

• Assist company in interviewing, hiring and terminating employees as necessary.

• Maintains and updates employee files with Hospital HR department

• Oversees ordering and purchases for the unit maintaining budget

• Supervises unit clerk and functions of front desk operations

• Develops corrective action plans as needed

• Coordinating wound care and Hyperbaric oxygen treatments into the total nursing care plan for

patients.

• Provide leadership by working cooperatively with ancillary nursing personnel and other

patient care team members in maintaining standards for professional nursing practice in the

clinical setting.

• Provides hands on wound care to patients within a fast paced Wound Care Center when

appropriate.

• Assist the VP of Clinical Services and/or VP of Operations with orientation of new

Professional employees [i.e. Rn’s / LPN’s], training and education of new personnel and

ongoing staff development.

• Competencies of all nursing professionals as per policy.

• Annual performance evaluations of nursing personnel.

• Assists and educates Physicians in identifying appropriate hyperbaric candidates

• Knowledge of appropriate medical documentation, insurance information and appropriate

diagnosis codes for hyperbaric oxygen therapy as required by Candescent Healing

• Communicates with Medical Director and Co Director of unit addressing clinical issues

pertaining to the unit.

2006 – 2011 Sales Professional KCI

Drive new and existing products such as Prevena closed incision management system,

Abthera a open abdominal system and Graft Jacket a Human Regenerative Tissue to

generate and adopt products within acute and outpatient settings targeting operating

rooms, ambulatory surgical centers and wound care centers to achieve financial and

strategic goals. Developed and maintained excellent professional relationships with

health care providers, administrators and support staff. Assisted with customer

interactions in relation to Medicare and other health care providers to identify and

communicate transition of patients in a HIPPA compliant manner. Organize meetings

with new and established clients to present mass presentations and reinforce KCI

value propositions to differentiate from other competitive products.. Follow up with

physicians, hospital administrators including but not limited to CFO’s, Chief Medical

Directors, Financial Administrators, WOCN’s, Nurse Educators, Case Mangers and

other Key Opinion leaders in High IDN acute care facilities to optimize reordering and

driving usage within facilities. Review and Analyze current business reviews to ensure

business partnership understandings. Generate referrals and build personal

relationships with each client and close sales by signing contracts. Provide ANCC CEU

educational programs for area nursing and physical therapy staff members. Provide

clinical support in acute care facility in OR based settings as well on acute care floor

area. Past experience in Post acute as Account Executive. Initiated first Ready Care

pilot program in 2007 in key IDM resulting in overall implementation across country.

Key Achievements

• Frequent recognition for top sales performance in top 100%-110% performers

each year.

• Field Sales Trainer

• Interim District Manager Support Coverage when needed

• ANCC CEU Educational Provider

• Proven sales abilities in NPWT 135%, NPSM 208%, Abthera 130% and Prevena

368%, VIA 29% to plan, Graftjacket + 2000 % to plan with evaluations in 2 facilities

for gaining KDM’s in increasing productivity.

• $5,000,000 territory in Post acute ranking in top 110% recognition. Closing 25 in

country rankings.

2001 – 2006 Sales Representative Medical Services of America

A fast paced sales company in home healthcare industry providing home healthcare

and hospice services. Performed sales presentations and conducted staff education in

BLS as well as set up protocols in relation to IV infusion of chemotherapy drugs.

Implemented wound care applications of negative pressure therapy. Followed up with

clients to answer questions, patient care and generate referrals. Performed

presentations to new and existing clients. Kept accurate and current computer records

of client referrals on monthly reports.

Key Achievements

• Implemented Chemotherapy protocols for home care patients to increase patient

referrals in home care setting and increasing patient referral.

• Increase physician referrals by 60% with implementing wound vac therapy patients

in home care provider services.

• Scheduled blood testing sites for diabetic education to increase knowledge of

home care provider information leading to increase referral references within the

community.

1997-2001 RN Bristol Regional Medical

Registered nurse in Oncology, Medical surgical and Critical Intensive Care Settings.

Responsible for all aspects of nursing care including specialty areas of infusion of

chemotherapy, blood & platelet products. Post Stem Cell replacement care. Intensive

care infusions to maintain perfusion and adequate circulatory issues. Sedative and

respiratory monitoring and care of trauma and post surgical such as open heart

patients. Monitoring of ICP equipment as well ventilator and EKG readings in intensive

care settings related to ICU responsibilities. Neurological and Orthopedic settings for

care of pre and post op related nursing care.

Key Achievements

• BLS Instructor

• Code Trauma Team Member

• ACLS

• Charge Nurse

EDUCATION

Bachelor of Science in Nursing at King College University Bristol TN

Associate of Science if Nursing at Virginia Highlands Community, Abingdon Virginia

Associate of Science in Paralegal Studies at Bristol University Bristol TN

Life & Health Insurance Certificate of Virginia at Virginia Highlands Community

Real Estate Certificate Licensure of Virginia at Southwest Virginia Community College

Completed over one hundred hours of sales training

Contact this candidate