Customer Service Technician
Resume:
Martin M Michelon
New Port Richey, FL. 34653
. Summary of Qualifications
● Dependable; detail-minded, team player, results-oriented.
● Strong back ground in teaching
● Impressive interpersonal skills.
● Skilled in diagnosis of automotive electrical systems, and drivability problems.
● A extensive background in the automotive industry.
Experience
Intellitec College in Colorado Springs, April 1, 2011 till present. Automotive instructor:
Advance Drivability, automotive advance electrical, basic electrical, and High Performance
Engines. All 8 fields of ASE certification
Michelon Motor Sports, Engine High Performance design, and assembly. April 1, 2005 to
January 2010. I was the owner and chief designer for High Performance Engines.
University of Colorado at Colorado Springs, August 20, 2000 to December 15, 2005. I was
involved in teaching new students in the areas of Anatomy& Physiology, and external and
internal structures of the human body.
Salida Texaco, Salida Colorado, January 1996 thru August 2000. I owned a Texaco full
service center, with emphasis on customer service and satisfaction. I specialized in
automotive general maintenance, electrical and drivability repairs.
Glenwood Springs Ford, Glenwood Springs, Colorado; June 1990 thru January 1996. I took
a positioned as shop foreman. My focus was to improve customer satisfaction; this was
accomplished by training the technicians in proper diagnosis and repairs on all Ford vehicles
in conjunction with their continuing education. Also at that time I was chosen to represent
Ford Motor Co. as their national top technician.
Art Hill Ford, Merrillville, In., September 1973 thru June 1990. I started as a line technician
worked up to shop foreman. I trained both new and existing technicians in improving their
skills to reduce customer come backs. I organized the shop to run more efficiently which
increased customer satisfaction. At this time I assisted the District Service Engineer at other
dealerships in diagnosis and repair of vehicles that would have been bought back by Ford
. . Education
University of Colorado at Colorado Springs, 100 hrs. toward a BS in Biology
Associated Degree, Nashville Auto/Diesel College, Jan. 1968, Nashville, TN.
Ford Service training, Jan.1973 on going thru June 1996.
ASE Master Recertification, and ASE L1 all current certifications.
Ford Master Tech Qualified.
S-Tech certified, Snap-on tools
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