Customer Service Quality

LINDA M. DUCHARME

*** *** ****** *****

Hudson, NH 03051

603-***-**** ********@*****.***

SUMMARY

Quality-oriented, self-motivated Manufacturing Technician/Lead with a background in production

processes. Organized team contributor, who is a versatile hard-working technician who contributes

quality focused accountability and troubleshooting to ensure a smooth operation.

DUTIES AND RESPONSIBILITES:

• Train co-workers in process and quality expectations

• Ensure production pace is maintained daily

• Assure customer OTD is met, 95% YTD

• Distribute and order material from the warehouse to production line when necessary

• Generate daily open order reports from JD Edwards to Excel

• Process orders in JD Edwards, which includes back flushing, printing BOMs, printing daily

Sales Orders and packing lists for the shipping department.

• Track and communicates part shortages

• Facilitate Daily Shortage meetings between Supply Chain, Customer Service and Production

teams

• Ensure all co-workers comply with the EH&S Policy and applicable regulatory and company

EH&S rules and requirements

PROFESSIONAL EXPERIENCE

2001 – Present

MILTON ROY, Acton, MA

Hartell Manufacturing Lead

• Responsible for assigning and directing the daily production actives of lower classified

assembly personnel. Is skilled with over 25 years’ experience in performing all duties and

functions performed by an Assembler III. Performs Quality checks in accordance with

established Quality procedures and ISO 9000 requirements

1989 – 2001

Assembler III, LMI, Acton, MA

• Performed a variety of complex electromechanical assembly tasks. Experience with many

hand-held tools including but not limited to pneumatic, soldering gun, and screwdrivers.

Worked on a variety of assemblies and sub-assemblies. Performed quality checks in

accordance with established Quality procedures and ISO 9000 requirements.

EDUCATION

High School Diploma,

Lowell Vocational School, Lowell, MA

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