Customer Service Manager
Resume:
PRATIMA G. SHAH
**** ****** *****, *********, ** 77478 ( (832) 372 - 0217 (
*******.******@*****.***
US Citizen
Accountant experienced in General Ledger, Accounts Receivable, Accounts
Payable, Billing and Financial Reports, Reconciliations, Expense and Month
end closing on SAP, PeopleSoft, AS 400. Recognized for extensive knowledge
using SAP and Excel spreadsheets. Problem solver with extraordinary skills
in building customer relationships.
PROFESSIONAL EXPERIENCE
SeaRiver Maritime ExxonMobil
Accounting - Billing Specialist (Contract)
Houston, TX
Mar - 2012 - Dec.2014
. Provided billing and administrative support for $450M major capital
project
. Responsible for the proper receipt, tracking, processing, and payment
confirmation on ~6,100 invoices valued at $34M from steel vendor
. Provided oversight and processing support for an additional 5 project
vendors billing ~$264,000 monthly
. Identified and coordinated with internal project cost engineer and
external vendor contacts to resolve all invoice issues
. Populated, organized, and maintained over 3,000 drawings and related
files in project's SharePoint-based drawing review and approval system
. Received Employee of the Month award from contracting company Kelly
Services
El Paso Energy
Accountant (Contract)
Houston, TX
Jan - Feb 2012
. Prepared monthly cash report, review ARMR report, assist E &Y auditors
and I/C settlement, prepared monthly general entries
. Prepared monthly general ledger account reconciliations
Newdell Co.
Staff Accountant (Contract)
Houston, TX
Nov - Dec 2011
. Prepared monthly Bank Reconciliation for Operating and Lockbox accounts
. Oversaw accounts payable process including reconciling vendor invoices to
purchase orders, and post vendor invoices for daily check run system
after manager's approval
. Prepared daily, weekly, and monthly sales reports
. Oversaw suspense accounts to maintain zero balance
Sava Senior Care - Living Centers of America
Staff Accountant
Houston, TX
Apr 1981 - Sep 2011
. Promoted from Accounting Assistant position in 2003 to Staff Accountant
. Responsible for completion of monthly cash account reconciliation to
identify and correct any issues for approximately 150 nursing homes
. Prepared detailed analysis of patient accounts under Medicaid and
Medicare programs to ensure accurate billing and timely receipts of
payments
. Performed monthly close Profit & Loss analysis, prepare related journal
entries, and provided summary information to department supervisor
. Prepared monthly reconciliation for regional bank accounts whose
activities included deposits and withdrawals for all nursing homes within
their region
. Responsible for all daily confirmation of receipt and payment, EFT
receipt processing.
. Prepared credit card accounts reconciliation for multiple locations and
accrued related credit fees
. Oversaw entire accounts receivable process including but not limited to
customer billings, posting of customer payments, preparation of accounts
receivable ageing report, and issuance of customer correspondence for
over due accounts and related discrepancies
. Assisted department manager for budgeting including preparation of A/P
reports for cash forecast
. Prepared manual re-class and accrual journal entries
. Assisted group and department members with issue resolutions and assist
audit staff with internal audit
. Conducted monthly audit of facility's input of cash and census for
accuracy
. Provided phone support for bookkeepers and administrators; assisting them
in working through correcting patient accounts
. Worked with Regional Controllers on research of various general ledger
accounts that are related to accounts receivable
. Outstanding Customer Service Award (February & August 1994)
EDUCATION
Principles of Accounting Classes - HCCS
Houston, TX
Bachelor of Commerce - Bombay University
Bombay, India
COMPUTER & SOFTWARE SKILLS
. Proficient in MS Excel, Power Point, Word, PeopleSoft including downloads
AND queries, ERP, SAP, Ten Key by Touch
Contact this candidate