Customer Service Administrative Assistant

Neater Sumler

**** ******* ***, *******, ** *****, 713-***-****

******.******@*****.***

OBJECTIVE

To secure a position within an established, aggressive, and customer oriented

organization that will challenge and enhance my capabilities.

EDUCATION

Presently Perusing: AAS, Health Information Technology Management, CHCP College,

2016

Certificate of Basic Computer Training, 2004, Northwest Education Center, Houston, TX.

General Education: Diploma, 1971, Hampton High School, Hampton, Arkansas

PROFESSIONAL EXPERIENCE

Positive Air Inc. Houston, TX

2014 – January - to – September 2014

Data Entry/ Customer Services

- Follow up with doctor office for medical necessities

- Create work orders.

- Prepare, compile and sort document for data entry.

- Retrieve lost data, by contacting patient physician, if necessary.

- Answer phone, for request of patient information.

- Create charts.

- Deliver and retrieve patient information.

- Contact patient, following up on services

ExxonMobil Global Services Company, Houston, TX

2005 – April 2013 (Contractor for PacoTech/Oce` Business Services

Records Clerk/ Document Control

Gather documents to be filed from clients and departments.

-

Create document by classification, and place proper retention code.

-

Plan and schedule research for onsite, and offsite.

-

File records in Alphabetical or Numerical order.

-

Process and scan files using Accutrac.

-

Provide administrative support

-

Ensure if files are checked out, that they are return (by sign out/ in).

-

Transferring all inactive files to offsite storage, according to MPI Guideline.

-

Retrieve information from files in response to request from Client.

-

Periodically updated information in data base Share Drive, and spreadsheet.

-

Prepare transmittal sheets inventorying data received and/ or shipped to a IMs

-

off-site storage facility and others using FEDEX, and UPS

Completed training for: Office Ergonomics (2000- 2012), records management

-

(2009- 2013), and cyber security awareness (2010- 2012).

Creative Insights & Designs

2003 – 2005

Receptionist/ Administrative Assistant

Provided support for administrative staff, including front desk reception duties,

-

answering and directing telephone calls, delivering messages, greeting visitors and

determine where to direct them, and employees, distributing deliveries, and mail.

Assist with scheduling appointments, and handling some office correspondences.

-

Assist in filing and retrieve corporate documents, records, and reports, faxing,

-

copying, and scanning of document.

Coordinate and direct offices services, such as records.

-

Open, sort, and distribute incoming correspondence, including faxes, and emails

-

Perform general office duties such as ordering supplies..

-

VOLUNTEERS OF AMERICA – TEXAS

2004 – 2006

Medical Health Tech

Monitor resident in Rehabilitation Center

-

Audit all medication in facility each night.

-

Create new charts, interfile into charts, and maintain files on nightly bases.

-

Periodic room check, to ensure all clients accounted for.

-

Monitor and answer office telephone calls, perform general office duty, signing

-

client out and in upon leaving the facility.

SUMMARY OF QUALIFICATIONS

Professional Acquainted with PowerPoint, Word Perfect, Microsoft Word, Microsoft Excel, MS

Outlook, Microsoft Publisher, SharePoint and Certification Microsoft Office 2000, type 45 WPM,

Customer Service. June 2014 completed courses in Microsoft Office 2010

Contact this candidate