Customer Service Management

roy c dubose

*** * ********** **, ******, AL **830 . **********@*****.*** .

816-***-****

EXECUTIVE CHEF/MANAGER

Accomplished regional food service management professional with

extensive expertise in the areas of profit and loss management,

strategic positioning, operations management, and tactical business

planning. Proven team builder who exhibits decisiveness and leadership

in determining departmental direction and project execution. Skilled

problem solver with documented success in driving revenue and reducing

expenditures. Extensive experience with startup and reformatting

failing restaurants.

< Advanced Chef Skills Food Beverage and Labor Cost Controls

. Purchasing and Inventory Control

. Staff Training and Development

. Quality Assurance and Control

. Customer Service and Guest

. Daily Operations Control

. Marketing

. Innovative Menu Development and Planning

. Safe Serve Certified Teacher

Restaurant Consultant Biloxi, MS

Magnolia Consulting Group 2001 - Present

Turn failing Hurricane Katrina devastated restaurants into profit engines.

. Consult with restaurant owners on needed changes for successful

restaurant

. Initiate time and cost study to improve efficiency

. Negotiate contracts with vendors for price reductions

. Develop and implement budgets and cost controls

. Coordinate and supervise changes with team members

. Work with Chevron-Amco on off shore oil rigs, restructuring a food

program for workers.

. Work with large hotels, high end restaurants, and buffets

National Operations Supervisor/Business Development Columbia, MO

Upper Crust Food Service 2008-2013

Brought a startup company from the ground floor to a $24.5 million

business.

. Manage food service for 14 colleges' cafeterias and Greek housing

. Supervise team of executive chefs on labor and food budgets daily

. Develop budgets, menus, and recipes

. Hire and train executive and sous chefs

. Conduct chef training in summer classes

Owner/Entrepreneur Biloxi, MS

Seasonal Design 2005-2008

Developed business in response to Hurricane Katrina as previous employer

was devastated. Landscaping and debris removal after Hurricane Katrina.

Federal and local contractor.

. Oversee scheduling and removal of debris and rubbish

. Schedule trucks and dumping times

. Manage human resources and personnel management

. Responsible for photo documentation of before and after debris removal

. Supervise plant nursery including ordering products, negotiation of

contracts, landscape design, and following up on work completion

Bachelor of Culinary Arts

Southern Mississippi University, Gulfport, MS

Bachelor of Advertising Management

Auburn University, Auburn, AL

Skills & Expertise

PROFESSIONAL EXPERIENCE

EDUCATION

EDUCATION

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