Customer Service Manager
Resume:
Sana U. Ahmad
** ******** ****, ***********, ** *8046
**********@*****.***
PROJECT MANAGER / OPERATIONS MANAGER
Experienced in management and supervision in restaurant, retail, facilities, real estate, finance
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and construction industries with increasing responsibilities and goals.
Achieved more successes than failures and overcame several hurdles through application of
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creative ideas and talents.
Managed and sustained a residential and commercial construction business over 14 years with
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consistent growth in revenues and profits. Handled many challenges considered impossible by
others.
Promoted to Manager of Operations for the district after 6 months as a Branch Manager at
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Mellon Bank.
At Burger King, saved the franchisee’s reputation by recovering the Quality, Service,
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Cleanliness (QSC) standards in 11 stores.
At Staples, Inc. lead a team of 6 managers and a corporate inventory specialist, in developing a
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perpetual inventory program resulting in reduced inventory by an average $270K in each store.
Both at Staples, Inc. and OfficeMax, Inc., achieved several sales increase, customer service,
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merchandising, and manager of the year awards.
Resolved 100% of fire and construction code violations and tenant issues as a property mana ger
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at a 140 apartment complex. Brought complex into compliance within 6 months. Increased
tenancy to 98% and tenant retention by 34 % by developing new policies, programs and record-
keeping methods.
“Outstanding Presentation Award”, OfficeMax, Inc. – 1991
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“Manager of the Year Award”, OfficeMax, Inc. – 1991 and 1992
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“President’s Award”, first ever president’s award for highest sales increase (37%)
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in the company from previous year, Staples, Inc. – 1990.
“Best Customer Service” Award, Staples, Inc. – 1989
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WORK EXPERIENCE
PARADIGM99 INC., A Construction and Project Management Company Cherry Hill, N ew Jersey
Nov 1999 – Present
PRESIDENT / OWNER
Manage and monitor all phases of residential and commercial construction projects including project
analysis, design and engineering drawings, document preparation, bidding, contract negotiations,
client/vendor relations, sub-contractor selection, scheduling, client specifications and
policies/procedures development. Administer small to large projects and complete 100% of projects
under cost and within time constraints. Collaborate with architects, engineers, oil companies,
attorneys, local and state authorities and EPA for zoning, use variances, permits, approvals and
weekly safety meetings.
Continued…. Sana U. Ahmad…. Work Experience
MELLON BANK Voorhees, New Jersey
Dec 1996 – Nov 1999
MANAGER OF OPERATIONS / BRANCH MANAGER
Directed daily branch operations including financial transactions, payroll and financial budgets,
recruiting, staffing, orientations, training, administration, performance evaluations and
banking/federal regulations compliance. Led a team of up to 19 managers and 195 associates
involved in business development, training, work flow, q uality control, conflict resolution and review
processes.
SPRUCE MANOR PROPERTIES Bellmawr, New Jersey
Feb 1994 – Dec 1996
PROPERTY MANAGER
Led daily operations including l easing, marketing, tenant retention, evictions, rent collection,
budgeting and vendor relations. Planned and executed construction build -outs, renovations and
maintenance activities. Oversaw equipment installations, landscaping and snow removal ensuring co st
containment and budget deadlines. Maintained tenancy standards in accordance with local, state and
federal regulations as well as corporate guidelines.
STAPLES, INC. Pennsylvania & New Jersey
Sep 1986 – Feb 1990
OFFICEMAX, INC. New Jersey
Feb 1990 – Feb 1994
GENERAL MANAGER
Oversaw daily operations of a fast-paced retail store with a delivery center. Performed functions
including recruiting, staffing, training and development of associates and managers. Assisted the
district manager in district-wide operations including staffing, training, coaching and performance
evaluations, sales, financial and payroll budgets, P&L, cost control, business development, profit
improvement and customer service standards.
EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor’s Degree in Math and English, Government College, Lahore, Pakistan
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Career Diploma in Property Management, Ashworth College, Norcross, GA (expected: 2015)
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Career Diploma in Paralegal, Ashworth College, Norcross, GA (expected: 2015)
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Completed “Effective Management” and “Essentials of Management” – American Business
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Association, New York, NY
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