Sales Customer Service

STEPHEN R. GOODMAN

**** ******** **** **** 561-***-****

Lake Worth, FL 33467 ***********@***.***

Sales Management

B2B ( Account Management ( Business Development

CAREER ACCOMPLISHMENTS

. Achieved over $200M in annual sales through effective selling

techniques.

. Ranked in the top 10% of corporate sales for nine years.

. Increased merchant services 37% annually through tradeshows, promotions,

and referrals.

. Captured record-breaking sales by boosting sales force morale with

contests and prizes for top producers, growing mutual respect among all

levels of personnel.

. Retained near 90 percent of customer base by providing 24/7 service

along with exceptional client support and follow-up.

CAREER PROGRESSION

National Payment Solutions, Inc - Owner - 2005-Present

Started and grew the company from the ground up. Responsible for over 200

million in sales volume annually. Negotiated contracts, rates and

equipment with merchants daily. Built the territory aggressively through

sales techniques and customer service. Personally maintained all accounts.

Built strong relationships with customer base. Handled all P&L issues

within the company. Hired, trained and directs sales force.

National Bankcard Center Corporation - National Sales Director - 1996-2005

Directed sales leadership and management in Atlanta and Southeast Florida

markets. Initiated participation in quarterly chiropractic and medical

tradeshows; achieved record-braking sales at the first tradeshow.

Recruited, trained, and motivated 14 sales representatives. Built

territories from the ground up by going door-to-door and contacting

prospects. Developed and grew relationships by demonstrating trust and

concern.

Relevant Experience Prior to 1996

Menorah Federal Credit Union - Manager

Supervised office personnel. Coordinated monthly loans and mortgages,

prepared reports, facilitated collections, and processed all banking

paperwork. Maintained a low deficit rate by completing loans on time and

to specification. Grew customer base through the development of an

advertising campaign. Lowered deficit from 32% to 7% with collections on

past-due accounts.

Professional Car & Boat Cleaning - Owner/President

Built business from the ground up. Grew client base by focusing on

exceptional service and quality work. Captured referrals and large

corporate accounts. Directed staff and administered payroll.

EDUCATION/AFFILIATIONS

BA in Psychology - Kent State University Doctor of Chiropractic - Life

University

Goal-focused professional offering over 15 years of progressive sales,

management, and direction. Implements business, marketing, and sales plans

to drive significant revenue growth and profitability. Builds credibility

and maintains long-lasting relationships with customers. Hires, trains,

develops, and directs high-performing sales teams.

AREAS OF EXPERTISE

Time Management ( Vendor Relations ( Customer Service ( Problem Solving

Product Education/Training ( Contract Negotiations ( Market/Competitor

Management

Relationship Development ( Tradeshows ( Budgeting

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