Customer Service Manager

MAURICE COOK

*** ****** ******, *******, ********* 5 4901 C: 9 20 -203-3247 ***********@*****.***

Career Overview

Energetic and reliable Office Manager skilled with working with a diverse group of people.

Skill Highlights

Self-starter Microsoft Office

Deadline-oriented Spreadsheet development

Problem resolution Report analysis

Staff motivation QuickBooks

Employee training and development Inventory systems

Schedule management

Core Accomplishments

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying

collateral and scanning documents for inter-departmental use.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing

on minimizing errors and generating superior results.

Employee Management

Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex

situations and resolving problems to maximize efficiency.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets,

organizational charts and company data reports using advanced Microsoft Excel functions.

Professional Experience

Operations Manager

10/2010 to 04/2014

Oxford House- Wright Recovery Home

Improved communication efficiency as primary liaison between departments, clients and Oshkosh, WI

vendors. Developed more efficient filing systems and customer database protocols. Increased meeting

efficiency by developing meeting agendas. Directly supported CEO in managing operation work flow.

Education

Bachelor of Science: Business Administration

2014

Marian University

Graduated Summa Cum Laude [3.77] GPA Fond Du Lac, WI, United States

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