Customer Service Sales
Resume:
HARESH. S. GIANCHANDANI [pic]
Permanent Address:
Ward 2/B, Plot No. 343,
Adipur (Kutch) (Gujarat)-370205
( ******.*****@*****.***,
( ******.************@*******.***
Diligent and Passionate Professional having 2 year of experience in ,
Travel & Tourism with strong skills in Ticketing & Reservation, &
Corporate Travel
. Perform all duties and responsibilities in a timely and efficient manner
in accordance with established company policies and procedures to achieve
the overall objectives of this position
. Acquire a working knowledge of Reservation & Ticketing information to
respond to customer questions
. Ability to display a warm and hospitable attitude at all times, even when
dealing with intoxicated guests, irate customers and insubordinate staff
. Ability to thrive on challenges and quickly adapt to new environments and
responsibilities
. Creative & analytical problem solver with good communication skills
having ability to maximize profits and motivate staff
ACADEMIC QUALIFICATIONS:
Degree University/ Institute/ Year of Passing
Board College/School
B.A. Queen Margaret ITM Institute Of June
International University Technology and 2013
Hospitality Management
and Tourism (Bangalore)
Management
H.S.C G.S.H.E.B Gujarat Board June
2010
S.S.C G.S.H.E.B Gujarat Board June
2008
GDS SKILLS:
Familiar with Amadeus & Galileo GDS
(Creating PNR with proper connections, Ticket Issuance, Re-issue, Refunds,
etc.)
ONLINE PORTAL FOR PACKAGES:
Using the Effective portals like GTA, TOPTRAVELTRIP, REZLIVE many more.
Making customize packages & Costing as per customer & Agents requirements.
CAREER CONTOUR
Currently working with SATGURU TRAVEL & TOURISM as a Travel Consultant
(Sales) in Sanaa, Yemen.
Extra activities like Marketing, also one of the major part is included in
my job
Reason for leaving the job: Expecting better opportunity
Description about Current Company
SATGURU TRAVELS was founded by Mr. Gobindram Chandirani in 1989, Kigali
Rwanda. Satguru Group is currently holding 60+ branches across the globe
with 7500+ employees.
Overall Responsibilities
As Travel Consultant and Corporate Co-coordinator
. Deliver excellent customer service and assist in keeping Customer
Queries
. Deal with all enquiries in a professional and courteous manner, in
person, on telephone or via e-mail; Carry out instructions given by
the management team & head office
. Administer all reservations, cancellations and no-shows, in line with
company policy
. Keep up to date with all Airline promotions and deals to provide
information to Clients, on request
. Fulfill all reasonable requests from Client, Walking to ensure their
comfort, satisfaction and safety
. Be responsible for evacuation, in cases of emergency, acting as first
point of contact for guests and the emergency services as working as
24/7 for Co operates
. Maintain Customer Service and Satisfaction building good rapport with
them as well as with Airline.
. Provide guidance to staff/guests in emergency situations in accordance
with company policies and procedures
. Liaise closely with other Departments and emphasize on excellent inter-
departmental relations considering other departmental procedures and
policies
[pic]
References Available Upon Request[pic]
AREAS OF EXPERTISE
[pic]
. Planing Travel & Ticketing
. Problem Solving & Emergency Rectification
. Sales & Profit Targeting
. Customer Service Strategies
.
Contact this candidate