Customer Service Representative
Resume:
Jeffery L. Hill
************@*****.***
CUSTOMER SERVICE PROFESSIONAL
More than 10 years’ successful experience in customer service and support
•
Profile
with recognized strengths in account maintenance, problem solving and
trouble shooting, sales staff support, and planning/implementing proactive
procedures and systems to avoid problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using Lotus 1 2 3, Microsoft Excel,
WordPerfect, Microsoft Word, Business Development & Management
3. Ability to train, motivate, and supervise customer service employees.
4. A team player, acknowledged as “Total Quality Customer Service
Professional.”
Increased customer retention by 19%, from 72% to 91%.
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Synopsis of Achievements
1. Proactive planning led to notable increase in morale in all departments.
2. Created customer satisfaction survey, drastically reducing potential
problems.
3. Time management, analyzes and compiles data and works within
established deadlines to produce work products.
Innovative Service Technology/United States Gypsum 5/2012 –
Employment
9/2014
Customer Service Representative
1. Assists Human Resource and Accounts Payable with
printing of specialized documents and reports.
2. Quickly and effectively solve customer challenges.
3. Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.
4. Collaborates with team members to achieve results and
resolve issues; interfaces extensively with clients to
develop and maintain strong working relationships.
1/2010
IKON Business Solution/United Airlines Headquarters
1/2011
Facilities Services Specialist/Lead Copy Operator
• Responsible for performing and completing projects given on a
daily basis by United Airlines Facilities Management Group.
• Answer incoming calls from clients, sorting and delivering
mail along with the processing of outgoing UPS, fed Ex both
domestic and international shipping.
• Other duties included conference room set up, keeping an
accurate account of office supplies in stock.
• Responsible for preventive maintenance on the copiers before
10am on a daily basis
• Develop long term client relationships with Local and
Regional markets, handled all incoming scanning projects,
folding projects in a timely manner other duties.
Conduct in person meetings providing potential clients with
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needs analysis, maintaining meters on all copiers for billing,
Inventory spread sheet for copy paper, dry ink, staples.
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