Customer Service Manager

Ira A. Wittenstein

** ***** **

Norwalk, CT *****

203-***-**** (Cell)

************@*****.***

MUSCLE MAKER GRILLS OF CONNECTICUT March 2014-January 2015

General Manager, Responsibilities include: Daily management of all store

functions (customer service, short-order cooks, product ordering,

overall store appearance) of the Company's Fairfield and Norwalk stores;

Ensuring Catering and In-Store Orders are Fulfilled in a High Quality

Manner; Counseling Corporate Catering Customers on Menu Development and

Event Planning; Staff Development and Scheduling; Business Development

.Increased sales 20% in four months

.Reduced COGS by more efficient ordering processes

BULL'S HEAD MARKETS March 2011-2014

General Manager, Responsibilities included: Daily management of all

front-end functions (customer service, short-order cooks, product

placement, overall store appearance) of the Company's flagship store;

Management of Five Smaller Retail Locations, Management of Daily

Production of "Grab & Go" Items (packaged sandwiches, salads, specialty

items), Catering Orders and In-Store Orders; Directing Daily

Distribution to Several Company Retail Locations as Well as Independent

Partners Throughout Fairfield County; Counseling Corporate and Private

Catering Customers on Menu Development and Event Planning; Staff

Development and Scheduling; Business Development

.Increased wholesale sales 30% by establishing close working relationships

and customizing offerings

.Successfully integrated staff and customers into store operations during a

period of severe retrenchment (closing of four retail locations)

BAGEL KING OF NORWALK July 2010-March 2011

General Manager, Responsibilities included: Daily management of all

front-end functions (customer service, short-order cooks, product

placement, overall store appearance); Product ordering; Wholesale

distribution; Business Development

.Tripled wholesale customers through "cold-calling" on establishments

.Increased profitability by revamping menu offerings, eliminating poorly

performing and low margin products

G&H INTERNATIONAL TRADERS August 2008-July 2010

New England Territory Manager. Responsibilities included: Business

development; directing all aspects of distribution of numerous products

to major supermarket customers (Shaw's, Price Chopper, Stop & Shop) as

well as smaller store chains in the Mid-Atlantic and New England

markets. This included the management of routing, product

representatives, customer and supplier relations and logistics. Manage

approximately 20 drivers and sales representatives throughout New

England.

.Developed new channels through building relationships with distributors to

independent stores, resulted in significant sales increases with minimal

distribution cost

.Successfully managed product roll out to the 200+ store Price Chopper

chain nearly doubling market penetration, meeting a three-week schedule

in time for the 2008 Holidays

INDEPENDENT CONSULTANT July 2006-August 2008

Provided knowledge and assistance to firms exploring outsourcing

possibilities as well as working with provider firms entering the US

market. This entailed coordinating meetings between outsource provider

firms and clients, developing process and work flow documentation,

developing Service Level Agreements, assisting in contract negotiations

and formalization and monitoring of agreements.

Specialized Skills

. Extensive Experience with Computing Including Word, Excel, Powerpoint,

Access, Numerous Back Office Applications (e.g., Sales Reporting and

Inventory Management Applications), Several Programming Languages

.Experienced with Major POS Systems

.Serv Safe Certified

Education

Skidmore College, Saratoga Springs, NY, Bachelor of Arts

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