Sales Service

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ZIAD FEGHALI

Toronto, Ontario Canada 647-***-**** ********@*****.***

BRIEF

A highly skilled and knowledgeable software solutions sales representative

with a multitude 5-8 years in sales and support experience in the Software

Solutions field specifically SaaS, and Business Equipment solutions field.

Superior knowledge of products and industries including digital printing,

imaging, variable information, publishing solutions, document applications.

Solid knowledge and understanding in numerous areas such as Cisco, VMware,

Netware, and Active Directory. Solid understanding of IT best practices

including security, scalability, and availability in regards to networks,

server systems and infrastructure application. Fully certified on Canon,

Ricoh, Xerox, PitneyBowes, Sharp, Dell, Apple, Kofax, Revel IPad systems,

Print audit, and Nuance products. Intensive knowledge in Kofax Business

Process Automation, Enterprise Content Management, Cloud Content

Management, Disaster recovery plans and retention policies. Excellent

communication skills in all forms including written, oral and Power Point

presentation. A demonstrated ability to work in a multi-tasked and fast-

paced environment, either independently or as a team. Fluency in Arabic,

English and French (Speaking, Reading and Writing).Work under tight

deadlines in a faced-paced, multi-tasking environment. Provide B2B sales

experience.

EXPERIENCE

A.F. Smith (Xerox, Ricoh & Apple Authorized Dealer) 2013-

2014

Hamilton, Bermuda

Sales / Software Solutions Specialist

. Consistently over-achieved sales targets (ranging from 101% to 147%).

Annual Budget ranged from $ 900K to $2.5M.

. Over achieved the new software sales business target of 5% and hit a

record 8.5% in the last two years.

. Had a target breaking 89% existing customer and business retention,

Managed Major accounts as big as $2 million down to $20k.

. Solid Knowledge with CRM software, ERP software with intensive

background of SaaS

. Analyzed the territory/market's potential and determined the value of

existing and prospective customers

. value to the organization

. Participated in the creation of sales strategies, forecast and target

achievement. Took pride in always hitting over 110% of my sales

targets, while establishing and creating new business opportunities.

. Delivered presentations and demonstrations at CIO/CTO level. Conduct

POCs and contribute significant portions and/or lead responses to

RFPs, RFQs and RFIs while also providing clients With a Return On

Investment (ROI), also presented and trained resellers and channel

partners.

. Drive strategic account opportunities and work with existing customers

to identify new business opportunities.

. Validates applicability of solutions for customers based on technical/

business requirements.

. Implements effective processes and methodologies to enhance

productivity in enabling solutions/ applications.

. Provides application and product demo support to sales teams, while

attending sales calls. Monitor and maintain customer accounts, in

addition to identifying specific customer needs and transferring that

information to product specialists who can fulfill requirements.

. Deliver sales and support presentations tailored for technical and non-

technical audiences ranging from Firewall admins to executive and C-

Level.

. Interfacing with Research Development for the purpose of articulating

collected RFEs and the associated business cases.

. Participated in scoping and executing client Proofs of Concept

(POCs). With resellers and channel partners.

ZIAD FEGHALI

Toronto, Ontario Canada 647-***-**** ********@*****.***

EXPERIENCE (cont'd)

Office Solutions (Canon & Sharp)

2009 - 2013

Hamilton, Bermuda

Sales executive & Systems Engineer

. Achieved my software sales (SaaS) and (HaaS) quota and target for the

first year of $350,000 using a consultative sales hunter approach.

. Consistently met my SaaS sales targets with 110% for the remaining

years of $710,000 and had an average of 36% new customer acquisition

while consistently having over 90% customer retention.

. Build, maintain and grow relationships with key customer executive

from mid-level managers To C-Level decision maker..

. Understanding customer requirements, integrating solutions into the

customers environment, delivering sales presentations, presenting

technical information about all software solution products and

services,

. Managed financial results by interpreting, projecting and managing

declining balances and reconciling profit and loss statement.

. Assisted with hardware and software Consultative sales by providing

leads and introducing customers to the full line software products.

. Strictly adhered to all service-related policies, procedures and

processes in support of company goals and expectations.

. Educate the sales force on value propositions and product capabilities

to improve self-sufficiency of sales reps. provided technical support

via phone, email, and meetings related to requirements, delivery,

installation and diagnosis of problems. Established and maintained

good working relationships with clients.

. Support competitive analysis of technology and product performance.

Defend the install base by enhancing existing or adding new

applications and solutions

. Co-manage the Solution/Application development phase of the sales

cycle ensuring optimization of all solutions/applications

Toshiba & Ricoh (A B S) 2005

- 2007, 2009

Ontario, Canada

Business Development Manager &Network Specialist/ Project Manager

. Solid knowledge of Software solution selling, CRM, ERP. Achieved 105%

software target, while managing around 85 accounts.(30 major)

. Build pipeline and deliver revenue to achieve the sales revenue goals,

was focused on the business development aspects of the job yet also

demonstrate a clear depth of technical understanding of the entire

portfolio of products.

. Responsible for heading up the expansion in new markets as well as

continues expansion among existing clients while building even a

stronger relationship with these client to further increase their

current spending.

. Shaping strategy, offerings and competitive positioning to increase

market share. Converting prospects, system integrators, channel

resellers and OEM's into loyal customers while delivering key

technology and service solutions for customers.

. Establishment and building of account relationships with key decision

makers in all departments.

Identify, engage and co-ordinate necessary resources supporting the

account(s). Fully experienced selling into Director, VP and C-levels

of IT Departments for small to major accounts. Experienced in selling

and supporting Managed Print Services to mid, large and enterprise

accounts Experience selling and supporting Print Solutions.

ZIAD FEGHALI

Toronto, Ontario Canada 647-***-**** ********@*****.***

EXPERIENCE (cont'd)

NCR 1999-2009

Ontario, Canada

Lead senior service engineer and assistant duty manager

. Leading and supervising field of 7 service engineers and assisting

with technical support.

. Making sure all SLA's are precisely met as they are very sensitive to

our customers.

. Monitor service request and ensure all transactions are appropriately

billed and settlement closed.

. Handle customer relations and develop strategies for improving the

same.

. Audit and approve claims by service executives for various expenses

incurred such as travel, equipment purchases, etc...

. Assist with all managerial duties including hiring, training and

performance reviews etc...

. Install and service CIBC (Canadian Imperial Bank of Commerce), Royal

Bank automated teller machines and The Ontario Lottery Corporation

lotto Machines.

. Assist with Retail installation and configuring of Windows servers

while imaging and ghosting all the terminals.

. Troubleshoot problems and provide customer support.

. Train bank employees to perform minor repairs and service.

. Completed ATM (Automated Teller Machine) repair and maintenance

training.

Dialogue Management Group (a Daimler Chrysler Call Centre)

Ontario, Canada

Call Centre Supervisor

. Manage the daily running of the call centre;

. Maintained and an up-to-date knowledge of industry developments;

. Coordinate staff recruitment, including writing vacancy ads and

liaising with HR staff;

. Handled the escalated complex complaints and inquiries;

. Record statistics, user rates and the performance levels of the centre

in preparing reports ;

. Forecast and analyse data against budget figures on a weekly monthly

and quarterly basis;

. Coached, motivated, and retained staff and coordinated bonuses,

rewards and incentive schemes;

. Organised staffing including shift and schedule patterns and the

numbers of staff required to meet demand;

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ZIAD FEGHALI

Toronto, Ontario Canada 647-***-**** ********@*****.***

ADDITIONAL INDUSTRY EXPERIENCE

NETWORK TECHNICAL SERVICES 1996 -

1998

Field Technician & Fiber Optic cabling specialist

Windsor, Ontario, Canada

Maratech Aviation (an Air Ontario Company)

1997 - 1999

Lead Ramp Agent

Windsor Airport YQG, Ontario, Canada

EDUCATION

Trios College of Information Technology

2002-2004 ongoing

Network Engineering Specialist

Ontario, Canada

St. Clair College of Applied Arts and Technology

1997-2000 ongoing

Electrical/ Electronics Engineering Technology

Ontario, Canada

REFERENCES

PROFESSIONAL AND CHARACTER REFERENCES AVAILABLE

UPON REQUES

Contact this candidate