Customer Service Sales

C URR ICULU M V ITAE

PERSONAL DATA

N AME : Mónica

SURNAMES: Cabeza García

PLACE OF BIRTH : B ilbao (Spain)

A DDRESS: 22536 SE 12th P l, Sammamish, WA 98075

PHONE : 425-***-****(Mobile)

E-MA I L: ******@*****.**

DRIV ING L ICENCE : Yes.Own car.

EDUCAT ION

2.004-2.007 Bachelor Degree w ith Merit in B usiness f rom Universidad

del Pais Vasco with a M aster Degree w ith Honours in

H uman Resources.

1.991 – 1.994 D r aughtswoman, Buildings and Public Works

WORK EXPER IENCE

Jan 08 – J un 14 Spanish Teacher

Private tuition of Spanish (general and business)

Oct 06- Aug 07 Conforama Furniture Centre

F urniture sales and interior design. Highest monthly sales

d uring most of my time in the Centre. Attend customer

i nquiries. Process customer’s orders, process order’s reception

and check all material is received according to the order.(I left

my position to move to I reland)

May 06 – Oct 06 Citibank

C itibank sales agent, portfolio increase oriented. Obtain new

customers for the Citibank card.Present the product and

p rovide the advantages and benefits. Training of new staff.

Jan 98 – Jun 04 Eroski Artea Hypermarket

Manager of books department :

O rders management. Assess and forecast sales, place orders

according to forecast and process the received material.

Stock:Study best possible location for each product,

coordinate and carry out stock allocation. Daily stock level

monitoring.Stocktaking.

Post-sale assistance: Assist and resolve customer inquiries.

Establishment of new centres: Assist on design and

organization of new centres to be opened.

Special assistance to customer: Obtain specific books not

available in stock requested by customers contacting different

editors.

Editors interviews: Meet with Editors to decide which book

would be stocked and to organize the orders.

Timetables: Prepare the monthly timetables for the

department staff.

Reviews: Every six months carry out reviews for the

department staff.

Ttraining new staff

Shop Assistant at Leisure Department :

Cover areas of sports, garden and stationery.

Orders management:place orders and process the received

material.

Stock: Carry out stock allocation. Daily stock level monitoring.

Stocktaking

Price auditing:Check all articles on the shelves have the r ight

p rice.

Customer service. Assist customers with several inquires

(search for specific articles, exchanges and refunds, etc…).

Cashier

Jul 94 – Dec 97 I ngeniería Fulcrum

Drawing of roadworks and civilworks plans using AutoCad.

LANGUAGES

SPANISH: Native

ENGL ISH: Intermediate

COMPUTER SKILLS

- MS Office suite (Word, Excel, Power Point).

- Email and Internet.

OTHER SKILLS

- Great communication skills across all levels.

- Hard worker,

- Good individual and team player,

- ‘I can do’ attitude,

- Multitask.

- Fast learner

Contact this candidate