Customer Service Administrative Assistant

Dianna L Bross

**** ************* ****

Poland, In 47868

317-***-****-cell

***********@*****.***

Objective: Valuable employee asset. I am looking for a challenging position within a company

that is consistent with my skills and abilities which are listed below.

Summary : Having more than 28 years’ professional experience as Customer service and

Administrative atmosphere and always accepts new challenges that come in the way.

Abilities: Good listener, team member, follow and give detailed instructions, manage time

effectively, computer skills, motivator, great organizational skills.

Education: Ruth Lilly Career Center 02/1992-3/1993

Career Awards: Recognition for Outstanding Service Performance

06/14/2012- Feb 2015 -Versant Staffing as Administrative Assistant

Job Description:

Worked at Document Management division and performed with electronic filing.

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Document scanning, prepping and managing hard copies.

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Answering phone calls along with coordination efforts.

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Little bit of data entry on daily bases.

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Responsible for verifying documents.

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Works with limited supervision.

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Have leadership abilities.

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10/13/2011-06/13/2012 Superior Jobs/Stericycle - Document Processor

Worked in the Returns Management Services.

Responsible for processing pharmaceutical non-controlled substance returns.

Responsible for following all DEA documentation and procedures:

Maintain strict security procedures.

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Sort, count/weigh and scan all returned product.

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Read necessary documentation to determine types and quantities of material to

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measure/count.

Maintain all documentation provided and properly record the information to procedures.

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Disposition material as prescribed by the training guidelines.

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Possibly be required to assist in Shipping and Receiving.

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Maintain all Operational and Regulatory procedures and adhere to all OSHA safety

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regulations.

Maintain code of conduct provided.

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09/13/2010-10/01/2011 Staffmark Staffing/OHL - Filling Coordinator

I worked for a company called OHL warehouse through this staffing agency. My job was picking

and packing, labeling items with new labels, assembling displays and filling them as I finish

working assembly line, make boxes, and prepare for shipping. I was a line lead. I had eight

people on my line and I checked all their work. Made sure my line stayed busy and clean. I then

worked in the office as a filing clerk as of 02/09/2011.

5/08/08 -03/12/2010 Energeo Staffing Services / Instituform - Administrative Assistant

I have worked at two different warehouse distribution centers. My job functions were assembly

line and pick packing. I was an Administrative Assistant as well. I did a lot of data entry,

answering the phones, inputting information into a system called JD EWARDS, and processed

all the work orders. I also took Inventory at the end of the month, identified variances, prepared

variance reports and analyzed the report for excess usage of materials and investigated variances

according to standards. I have knowledge of Microsoft, Excel, Lotus Notes and the basics of

PowerPoint.

03/94 to present B & W Auto Truck Repair and Welding

My husband and I own this business. My job duties are inputting work orders, bills, and taxes

into QuickBooks Pro 2002

I run errands, when necessary, answer phones and set up appointments for the mechanics.

Work experience: 1994 to 2006 JP Morgan Chase Bank - Clerical Administrative Supervisor

I started out as a photo clerk and my job was to make photo copies of checks at a 350cannon

machine

I retrieved statements off microfiche and computers. I was on production and I always made

incentive on a monthly basis. I was promoted to team lead in 2003 and my job functions are

listed below.

Team lead 1/03-12/06

Organized and supervised 20 personnel.

Used office equipment including, computers, printers, fax machines, photo copiers, microfiche,

microfiche readers, microfilm, and microfilm machine.

I developed new employee training programs. I developed advanced employee training

programs. I was responsible for all customer service. I solved problems in the customer research

department, such as correction encoding errors, located missing checks and debited and credited

customer DDA accounts when necessary. I worked in the mailroom sorting mail and delivering

to the departments as needed.

02/1992-03/1993 National City Bank - Clerk

I worked in the Remittance Processing Department.

My job was working at an Opex machine matching up checks with documents.

Keyed in amounts on Opex.

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