Sales Support

Ronnie Parisella

**********@*****.***

linkedin.com/in/ronnieparisella Cell: 718-***-****

Sales Executive with 18 years of experience providing high level technology services to SMBs and Enterprise organizations.

Deep understanding of IT’s role in business and budgeting. Excellent, long term relationships with top IT manufacturers,

partners and distributors. Extensive business development experience in the Managed Services industry.

Cloud Sales Support Managed Services

Team Management PSA – AutoTask/ConnectWise Management Consulting

Financial Industry RMM N Able/LPI/Kaseya Panel Speaking/Breakouts

Vendor/MFR Relations Project Management & Budgeting Staff Augmentation

Pre Sales Engineering Help Desk Standards/Management End User Training

MSP Utilization/Profitability

Office 365/AWS/Azure

Professional Experience

Valiant Technology – New York, NY 8/2014 – Present

Managed Services Consultant

Hired to standardize and build out MSP Operations.

Rebuilt all client contracts from the ground up with the proper workflow, allowing automatic true-up of client inventory.

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Integrated Kaseya and Nuvotera with Autotask.

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Multiple Clients across the US 3/2014 – 8/2014

Managed Services Consultant

Business process consultant for IT support firms with annual revenues up to $30MM. Help find efficiencies and cost savings.

Deep reviews and comparisons among current, best of breed service providers.

Implemented time and cost saving initiatives.

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Sales process design and opportunity tracking with pipeline

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Advanced sales and service desk training

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Net@Work, Inc. –New York, NY 7/2013 – 3/2014

Director of Information Technology

Services focused responsibilities. Define & Standardize existing Managed Services Practice. Works to raise the exposure of

Net@Work, and leverage our relationships.

Manage N@W's IT Resources (30 Engineers, Account Managers and Administrative staff).

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Responsible for all N@W IT Services Delivery

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Growing and Standardizing N@W's Mature Managed Services Practice

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Human Resources responsibilities for the IT-Infrastructure Division (Hiring, Reviews, Compensation)

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Managed large-scale implementations of technical projects for strategic clients in mission-critical environments including financial

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institutions, call centers and universities

Planning, managing and support Enterprise IT, ensuring alignment between the client’s technology and strategic business goals.

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HR Responsibilities (Hiring/firing, compensation, disciplinary action, benefits)

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Power Consulting Group, Inc. –New York, NY 2/2012 – 7/2013

Director of Business Development / Director of Information Technology 1/2011 – 2/2012

Managed Services focused business development responsibilities. Worked to raise the exposure of Power Consulting Group, and

leverage our relationships. Worked to develop strategic manufacturer/partner relationships. Designed corporate policies and

standards to be used for client support. Designed sales strategies and cloud services. Determined utilization & profitability among

accounts.

Led sales team of 5 in myriad sales and marketing campaigns, including mail, email, multimedia and social.

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Completed the acquisition of a competitive Managed Services Provider. 2 full time employees, $300K/annual revenue.

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Autotask NYC User Group Leader and founding member of the Autotask Certified Consulting Partner Program

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Selected to join the Ingram Micro SMB Alliance Advisory Council

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Developed Power Consulting’s service delivery and sales processes and leveraged relationships to improve MS offering

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Created new relationships among current best of breed vendors. Strengthened existing relationships.

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Created new revenue streams (cloud, staffing, MSP consulting, etc.)

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Brought in new managed services clients on multi-year contracts (Revenue $300K/year)

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Implemented new Managed Services technologies (SonicWALL GMS, NiNite, Acronis, Quosal, etc.)

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Advanced Vision Technology Group Hauppauge, NY & NetConnect – Staten Island, NY 7/2010 – 1/2011

Managed Services Consultant

Business process consultant for IT support firms with annual revenues up to $15MM. Redesigned sales & service delivery processes

with a focus on making services more tangible to their client base. Helped find efficiencies and cost savings.

Discovered important sales/service information through the proper use of customized reporting

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Sales process design and opportunity tracking with pipeline

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Saved time and money with advanced Sales and Service Desk Training

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Primary Support Solutions, Inc. – New York, NY 3/2001 – 10/2010

Chief Technology Officer & Co Founder

Created and managed a profitable IT consulting & managed services firm with annual revenues of $3MM. Acted as the outsourced

CTO and IT Department for over 100 companies in the New York Metro area.

Chosen as a as a top IT Entrepreneur CTO under age 40 by CMP (VAR Business Magazine.)

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Regulatory compliance work (Sarbanes-Oxley, HIPAA, PCI, etc.).

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Added value for clients with IT Budget planning (including IPO budget preparation).

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HR Responsibilities (Hiring/firing, compensation, disciplinary action, benefits)

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Client Achievements:

Burberry – New firewalls and redundant DSL lines to 65 Burberry stores. Work was awarded a SonicWALL case study.

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Forbes.com - Hired when the internal 5 man IT team could not contain a virus infection/outbreak. Later, performed a complete

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overhaul of their 1,500 node network. Reimplemented Backup and Anti-Virus systems.

The Galleon Group - Moved the $9B hedge fund into 35K Sq/Ft. in the IBM building. Built and supported the trading desk and data

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center. Project management for network infrastructure upgrades. Provided IT support and assisted on strategic projects.

National Financial Partners - The only outsourced IT provider for this public financial firm.

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Cerebus Capital Management - Supported home offices of VPs in the NYC area. New firewall, bandwidth and PCs.

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DLC Management - Was the outsourced CTO for a successful and growing Real Estate Investment Trust. Strategically maintained and

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updated network for a period of 9 years. Work was awarded a Microsoft case study.

OMNI NY/Mo Vaughn - Implemented Biometrics, content filtering and VPN for the high profile REIT. 31 locations serviced.

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Drew Estate - Was the premium cigar manufacturer's outsourced CTO from 2001-2009. CoLocated their infrastructure in NY to protect

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during hurricane season. Work was awarded a SonicWALL press release and a SonicWALL case study.

Irvin Simon Photographers – Designed the “film to digital” transition for the 60+ year old industry-leading school/camp photography

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business. Designed highly available, redundant systems and backup. Work was awarded a SonicWALL case study.

New York New Media Association (NYNMA) – New York, NY 8/2000 – 8/2001

Manager of Information Technology

Acted as the entire IT department for 75 users in NYC’s first “lit” building.

Analyzed and restructured all IT-related contracts with vendors

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Managed the implementation and support of the NYNMA network infrastructure

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Standardized & solidified network infrastructure from the ground up

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Designed, implemented & maintained Ghost images for all NYNMA workstations

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Procurement of all technical resources for all trade shows (e.g. “Super CyberSuds” event that attracted over 7,000 attendees).

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Scholastic Books, Inc. – New York, NY 10/1998 –

8/2000

Information Technology Project Manager

Designed procedures and support standards for the Desktop Support division. Designed & implemented procedures for Scholastic’s

successful Y2k upgrade project (over 2000 workstations in 6 months)

Managed a staff of up to 20 technicians for various IT projects

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Designed & implemented Ghost Images and procedures for Scholastic’s successful Windows 2000 rollout

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Responsible for training & mentoring new technicians and consultants

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Enterprise-wide problem resolution responsibilities regarding desktop support

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Resolved issues with HW/SW vendors, such as Microsoft, Dell, Compaq, Toshiba & Symantec

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Responsible for maintaining Scholastic’s Microsoft software licensing.

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Selected to represent IT at the 1999 shareholder’s conference in San Diego, CA

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Mc Graw Hill Companies, Inc. – New York, NY 5/1998 – 10/1998

Desktop Support Manager (Contract)

Provided coverage after mass defect of IT personnel. Handled all issues including executive support and HW.

3rd level support of Windows 95 & Novell environment

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User support for two midtown locations, including executive Support for all Directors and above

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Responsible for maintaining all desktop and infrastructure hardware (Servers and Desktops)

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Lotus Notes support for 1400 local users & Remote access support for 200 dial in users (notebook users and telecommuters)

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Charles Schwab & Co., Inc. –Brooklyn, NY 10/1996 – 5/1998

Server & Desktop Support Engineer (Contract)

Upgraded 65 Schwab branches & 800+ workstations from NT 3.51 to NT 4.0

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Built high end Compaq servers (models 2500–6000) for 65 Branches in the Tri State Area

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LAN/WAN connectivity support and monitoring via HP Openview

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Microsoft Exchange 5.5 installation, support & upgrades

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Responsible for maintaining Schwab Exchange server backup with ArcServe

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NT 3.51 & 4.0 Workstation imaging and configurations for users

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Responsible for remote support of senior level brokers

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Professional Appointments

Ingram Micro SMB Alliance Advisory Council Member (2012 2015)

Autotask NYC TriState Area User Group Leader & Certified Consulting Partner Program 9/2012 9/2014

Training & Certifications

PMI Project Management Professional (PMP) Training

VMware VMware Technical Sales Professional VTSP4 & VTSP5 & VMware Sales Professional 4 VSP4

Microsoft Microsoft Gold Certified Partner – ID# 577214, Microsoft Software Advisor, Microsoft Preinstallation Specialist –

ID #49668596, Microsoft CRM Software Advisor

Symantec/Veritas Certified Specialist –Backup Exec 10.x Administrator BE 100W, Symantec Certified Sales Professional,

Firewall & Integrated Security Appliance Solutions

SonicWALL Certified SonicWALL Security Administrator

Dell Dell Certified Technician – ID #59852 (PowerEdge Servers, Latitude Notebooks, Inspiron Notebook, OptiPlex Desktops,

Dimension Desktops)

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