Customer Service Manager

ROMAYNE SMALLER

St. Paul, MN *****

**************@*****.***

OBJECTIVE: To maintain the value of the property. To ensure rent

collections are collected in a timely manner, to supervise staff to ensure

curb appeal and maintenance requests are prioritized. Tenant

relations/Customer service.

Qualifications:

• Maintaining within Budget and updating the BCL.

• Proficient working with team environments and without

• Ability to handle high stress environments with no supervision

• Efficient in Yardi

• Excellent Customer Service and Tenant Relations skills

• Efficient in Compliance

• Organized and detail orientated

• Efficient in Leasing

• Analytical and problem solving skills

• Knowledgeable in Section 8, Tax Credit and Project Based Section 8

• Maintaining Curb appeal

• Rent Collection

• Empowered in Windows, Word, Office and Power point

Professional Experience:

Real Estate Equities, Assistant Property Manager December 2013- Present

• maintaining the daily functions of managing 70 units that include scattered

sites, 85 units on site

• Creating work orders and completing them in Yardi and ensure safety

issues

• Rent Collection

• Yardi

• driving to scattered sites to ensure curb appeal, Maintenance and safety

issues

• Supervising staff to ensure work orders and daily reports are complete

• Approving time cards

• Completing annual recertification

• Assisting in Annual Inspections and File reviews

• Leasing

• Maintaining within Budget and updating BCL

• Tenant Relations

Data Quick Title, Curative Associate August 2012 - July 2013

• Reviewed title work for grading accuracy

• Re-graded title work when necessary

• Ability to maintain title clearances

• Ordered Payoffs and lien releases

• Obtained subordination requirements

• Contact clients for verifying lender information

• Prepared Quit Claim Deeds

• Prepared Affidavits

• Phone Queue

• Completed Summary sheets w/special instructions at closing

• Updated information to systems

• Prepared HUD 1 for closings

• Obtained satisfactory letters for land and condo dues

Corelogic, Appraisal Reviewer November 2010 – July 2012

• Reviewed appraisals for accuracy

• Corresponded with appraisers for revisions

• Update Systems for corrections

• Phone Queue

Mentoring Young Adults, Housing Manager November 2009 -

November 2010

• Conducted Client intake and assessment

• Wrote Grants for Housing for St. Paul Foundation community sharing fund

• Assisted low income families in finding housing

• Advocate between landlords and clients to maintain stable housing

• Office Management Procedures

• worked with high risk clients with felonies and unlawful detainer’s

• Implemented housing tenant training sessions

Best Assets Property Manager November 2007 – October 2009

• Maintained and Marketed Foreclosed HUD homes

• Property Preservation

• Obtained bids from vendors

• Created work orders and sent them to inspectors for report on new

properties

• Instructed independent contractors in removal of debris, mold, re-glaze

windows, winterize, snow removal, grass cuts, handrails and any other

safety hazards.

• Submitted work orders, reviewed photos and submitted invoices for

payment to procurement

• Cleared Real Estate Owned Title and assisted in Closing

• Managed inspectors

Best Assets Acquisition Specialist February 2006 – November 2007

• Opened HUD/Geographic Information System and printed new inventory

of foreclosed homes in the states of MN, IA, ND, SD, NE and WI

• Completed folders for each property which included printing labels.

• Requested tax information for new inventory by fax.

• Input new inventory information in Real Estate Owned Systems and

forwarded the information to the file room

• Conducted appraisal training in WI and IA

• Conducted appraisals from various states for the value of property for the

Property Managers

• Reviewed received appraisals and input information system.

• Reviewed appraisal invoices and submitted to procurement

Education:

North St. Paul High School

Best Assets Business Appraisal Training

Real Estate License

Yardi Training

Leasing Training

Assisted Housing Manager Training

Volunteer:

Mentoring Young Adults

Awards:

Property of the Quarter w/ Real Estate Equities

Employee of the month w/ Best Assets

Contact this candidate