Service Customer

Dear Sir or Madam,

I wish to express my interest in working for your company.

I am enclosing my CV with full details of my education and previous works.

I hope you will consider my application favourably and I look forward to

hearing from you at your earliest convenience. I would be grateful if

I could present my candidacy during an interview.

Yours faithfully,

Izabella K?dzierska

[pic]

Education:

Master's degree + Postgraduate studies, WSB Schools of Banking in Poland

"Finance and Accounting", Financial Analysis/ Controlling

From September 2014 to the present

Bachelor's degree, WSB Schools of Banking in Poland "Finance and

Accounting", SSC Accounting

From September 2011 to June 2014

Secondary Education, Lower-Secondary School in Lindenberg

From September 2008 to December 2008

Secondary Education, W?adys?aw Reymont 2nd General Secondary School, German

& Maths

From September 2007 to June 2010

Work Experience:

Financial Operations Specialist,

Mars Financial Services

From October 2014

AP Accountant, BSP Germany -Responsible for coordination of

Coordinator / SPOC DE (Single point issue log file

of contact), Carlsberg Shared -Meetings with other SPOC's from

Services local organization to follow up the

From June 2014 to the present main tasks and daily problems

-Taking part in BSP Project (

requirements, scripts for testing,

defects, cleansing the legacy data,

analysis of the system, mapping

instructions for migrating open

items in Cransoft EzMap > ETL Tool)

-As BSP project member having a

responsibility for setting up

processes after go-live as well (

Data Validation, Defect Management)

-Preparing reports for analysis

based on BI (business intelligence)

and Business Explorer

-Coordination of current issues

(Workflow, Process, Administration)

-Maintenance of Z-Table

-Reporting of current issues to TL

-Analyzing of areas for improvement

HR Database Coordinator, Carlsberg -Overall responsible for data

Accounting Service Centre conversions

From January 2014 to the present -Responsible for creating training

material

(HR Master Data Project for over 30 -Creation of test scripts together

roll-out countries) with Application Management

consultant

-Training of local users in data

loading and error handling

-Responsible for global data

quality report

-Progress together with CIT PM for

steering committee (roll-out) (HCM)

-Driving monthly process of

receiving, validating and loading

data to SAP HR

-Following up on data process,

governance, data quality and

ownership

-Interaction with regional SME's

and local HR employees about data

-Participation in set up and test

of software 'information steward'

-Participation in future projects

regarding data (i.e. onboarding,

data mapping, system set up etc.)

-Acting as Single Point of contact

for markets, regions, Group HR

regarding HR data

-Securing high level of change

information via email and reporting

(status, estimates, deadlines)

-Ensuring that all information

relevant for reporting to the

management and business is reliable

and available

StP Junior Accountant, Carlsberg -Processing of reminders

Accounting Service Centre -Tax approval

From March 2013 to January 2014 -Remittance files

-Stra enverkehrs mtern

-Stettlement of sponsorship

invoices

-Gratisware

-Clearing of Freight account

2415120

-Preparing the reports -

reconciliation, payment block,

WERE, Preis-discrepancy

-PO-buyer role for France (PR1)

- raising improvements related to

daily duties

-verifying and processing PO &

non-PO invoices from suppliers in

accordance with SLA procedures and

set targets

-confirming and reconciling vendor

statements

-providing superior customer

service to vendors and Carlsberg

entities on a daily basis

-assisting at various month end

closing related works

-investigating discrepancies

between received documents and

purchase order data

-resolving accounts payable issues

in cooperation with IT,

Controlling, General Ledger,

Procurement

and other stakeholders

-assisting with the reconciliation

of AP controlled accounts and

investigating of identified

discrepancies

- involvement in Business

Standardization Project - P1

(proceeding with test scripts,

raising defects for AP)

- BSP support for team members

after implementation of a new SAP

platform

Assistant Administration -Updating the database of

department, Teb Education contractors, suppliers and

From August 2012 to March 2013 potential suppliers

-Preparation of offers concerning

specialized equipment or other

teaching equipment

-Preparation of offers in order to

select the optimal supplier

-Ordering

-Control of the various stages of

the supply (confirmation of

receiving the order by the

supplier, and timeliness of

deliveries, a prior check for

invoice when it comes to price and

other conditions)

-Updating the shopping database

Assistant of Education Products - Running of the correspondence

Department, Teb Education department book

From August 2012 to September 2012 - Collecting, updating, and storing

the registration certificate in the

records of individual schools'

departments

- Updating the database of schools'

headteachers

- Running the electronic records of

schools,updating lists of schools

and catalogs of schools for MPK-s

Forwarder with German, Extreme -logistics business divisions

Trans - verification of invoices

July 2012 - daily contact with employees and

clients of the company

- monitoring, controlling,

forecasting, loading and unloading

of foods

- TimoCom service program, Trans

and FalisMaps

Consultant in Complaints - preparation of reports

Department, Contact Center - completing and verification of

From November 2011 to June 2012 financial claims

- conducting training in customer

service and the accuracy of the

input of financial data into the

system

Specialist for the German Customer Incoming calls service, mostly in

Service, Contact Center German. Work in the department of

From May 2011 to November 2011 Back Office - solving the more

serious customer problems -

telephone and mail contact

Consultant for Individual Client, Outgoing calls - selling Internet

Adecco packages and help in designing the

From March 2011 to May 2011 advertisement of your own company.

Customer Service, Atomic Sport Implementation of new training and

From May 2008 to December 2010 job candidates. Direct contact with

the customer.

- Administrative and office work

(running a calendar of meetings,

coordination of communication

circulation, the responsibility for

supplies and monthly accounts,

courier company service, service of

secretarial office equipment,

purchasing the office supplies

-preparation of the budget

-maintaining relationships with

contractors

-developing marketing strategies

Languages:

Fluent : German C2

Advanced: English C1

Training

- Negotiation in International Business - WSB 2007

- Future Leaders - Sife 2012

- Financial planning in the company - WSB 2013

- Microsoft Excel - advanced - Carlsberg 2013

- SSC Accounting- WSB 2013

- Project Managing - IMPA 2013

- Cash flow in the company - WSB 2014

- BI training - Carlsberg 2014

- ETL Tools - Carlsberg 2014

- SAP ERP, HRP, R/3

- Authomatization of Financial Processes 2014

Name/ Surname: Izabella K?dzierska

Place: Pozna?

Country: Poland

Date of birth: 06-

01-1991

Telephone: 604545893

E-mail: ********.**********@*****.***

Contact this candidate