Customer Service Representative

Geraldine Moten

** **** ***, ** ? Concord,, North Carolina 28027

704-***-**** ? **************@*****.***

SUMMARY OF QUALIFICATIONS

Business Professional with over 5 years' experience in the administrative,

training and customer service sector.

Skilled in database management, data entry (60 wpm), training, computer

systems, and administration with communication ability on several of

levels.

Core Competencies

Monitoring - Reading Comprehension - Speaking - Writing - Science -

Mathematics - Management of Material Resources - Management of Personnel

Resources - Judgment and Decision Making - Management of Financial

Resources - Active Learning - Operations Analysis - Operation and Control -

Equipment Selection - Equipment Maintenance - Installation - Operation

Monitoring - Quality Control Analysis - Repairing - Active Listening -

Coordination - Critical Thinking - Complex Problem Solving

EDUCATION & ACADEMIC EXPERIENCE

High School - T.C. Williams High School, Alexandria, VA -

Certificate, Training Information Management System - George Mason University,

Fairfax, VA -

PROFESSIONAL EXPERIENCE

United Health Care (Connextions) September 2013 - September 2014

Customer Service Representative Concord, NC

. Contact prospective customers to present information and explain

available services.

. Prepare forms or agreements to complete sales.

. Review business trends to advise customers regarding expected

fluctuations.

Portamedic Paramed Company February 2004 - June 2012

Customer Service Representative Vienna, VA

. Received orders from insurance agents and assigned orders to field

examiners

. Updated information through database system

. Prepared required documents for examiners

. Assisted with training of new hires

. Contact prospective customers to present information and explain

available services.

The Centech

Group February 1992 - February 2004

Help Desk Rosslyn, VA

Analyst

. Answered inquiries regarding WRAPS functions and refugees via

facsimile, email and phone.

. Responded to inquiries from OPE's Volagues and congress

. Prepared troubleshooting tickets for WRAPS and assignment to

appropriate support staff.

. Ensured products matched customers requirement by deadline

. Maintain records of daily data communication transactions, problems

and remedial actions taken, or installation activities.

Government-Department of the Navy April 1974 - February 1992

Employee Development Assistant Arlington, VA

. Provided a full range of development services to a variety of

organization's (NRFC, SPAWAR, NAVAIR, NAVSEA, NAVSUP,SSPO, and JCMPO).

. Identified employee career development opportunities

. Conducted employee developmental plans

. Developed resource guides for upper level management

. Supervised and trained a staff of 6

. Responsible for managing day to day activities

. Provided monthly training schedules and reports

TOOLS & TECHNOLOGY

. Microsoft Office(Word,Excel,PowerPoint,Access, and Outlook)

. Data Entry-60 WPM

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