Sales Customer Service
Resume:
Nona D. Juknavorian
Lowell, Massachusetts 01852
Home: 978-***-****
Cell: 508-***-****
E-mail: ******@*******.***
System Skills: Oracle, Siebel, SAP, Excel
Experience:
6/01/2012-12/31/2014 Sales Administrator
Juniper Networks
. Responsible for the sales order processing and verified
Export, TAA and SOX compliance of all sales order
functions including New, Evaluation, RMA and DOA orders.
. Interface with Legal, Sales Operations, Manufacturing
Operations and Finance to understand and process
transactions timely and correctly in Oracle.
. Interface daily with Distributors and Resellers who are
seeking order statuses, expedited orders and delivery
confirmation on all shipments.
. Be an integral member of the Finance & Operations Team and
help to implement current methods of processing orders
through our system, and also drive new ideas as needed as
our company grows.
. Management of the paperwork supporting orders and the
filing of this paperwork.
. Responsible for updating a daily spreadsheet via Microsoft
Excel to Management Team covering problem orders.
. Attend weekly process improvement meetings to effectively
change processes to benefit our customers and Juniper
Networks.
2007-5/23/2012 Sr. Sales Support Analyst
Juniper Networks
. Provide support to the Americas Commissions Team and in rep
assignment.
. Play significant role in mapping the correct SalesRep name
to the Point Of Sales and NON Point Of Sales Files.
. Develop excellent working relationship with my coworkers and
the SalesRep to achieve a high level of Satisfaction.
. Management of all Month to Date and Quarter to Date files.
. Management of Enduser Mapping Table-Named Accounts.
2007. Sales Administrator
Juniper Networks
. Responsible for the sales order processing and verified
compliance of all sales order functions including New,
Evaluation, RMA and Export Compliance orders.
. Interface with Sales Operations, Manufacturing Operations
and Finance to understand and process transactions timely
and correctly in Oracle.
. Interface daily with Distributors and Resellers who are
seeking order statuses, expedited orders and delivery
confirmation on all shipments.
. Be an integral member of the Finance & Operations Team and
help to implement current methods of processing orders
through our system and also drive new ideas as needed as
our company grows.
. Management of the paperwork supporting orders and the
filing of this paperwork.
. Responsible for updating a daily spreadsheet via Microsoft
Excel to Management Team covering problem orders.
. Attend weekly process improvement meetings to effectively
change processes to benefit our customers and Juniper
Networks.
2004-2005 Order Management Specialist
CrossBeam Systems
. Enter all orders into Oracle financial package. Orders
include
transactions for Revenue, RMA, Evaluation (both in & out),
Capex, debit and credit memos, and interface with Sales
Operations, Manufacturing Operations and Finance to
understand and process transactions timely and correctly in
Oracle.
. Processing of invoices from Oracle and mailing to
customers.
. Assist in credit & collection work as directed and
management of the paperwork supporting orders and the
filing of this paperwork, and coordinate with Product
Marketing, Finance, & Sales Operations to keep Oracle part
numbers up-to-date with the Crossbeam Price List.
2003-2004 Contracts Administrator
SkillSoft Corporation
. Accurate and prompt entry of new sales contract orders into
the PeopleSoft contract application includes reviewing each
order for accuracy and completeness.
. Processing all contract order billing/invoicing plans and
revenue
recognition plans in accordance with standard acceptable
accounting practices and policies.
. Maintaining accurate file and organization of the orders
after they are entered and gathering contract order
documentation for quarterly accounting audit.
. Assist with implementation of newly acquired business units
including contracts/order entry system requirements.
. Provide contract reporting/revenue analysis and support to
the Controller and Sales/Executive departments.
2003. Sales Order Specialist
Novell, Inc. /SilverStream Software
. Responsible for the sales order processing and verified
compliance of all sales order functions.
. Entered orders, processed Invoices via Great Plains/SAP and
maintained all customer files and the customer database.
. Obtained order statuses, expedited orders and provided
delivery confirmation on all shipments.
. Responsible for updating a daily spreadsheet via Microsoft
Excel to Management Team covering shipments.
2000. Sales Administrator
Number Nine Visual Technology
. Responsible for processing, expediting and invoicing
IBM/ACER orders covering 12 locations.
. Updated weekly delivery schedules to Contractor
Manufacturers.
. Provided delivery confirmation on all shipments, to all
sites.
. Processed and maintained Invoices via EDI and maintained
all customer files.
. Responsible for distribution on daily and weekly sales
reports covering backlog, revenue, and Hub inventories.
1998. Reseller Managed Account Representative
NEC Computer Systems Division
. Responsible for working with an assigned Reseller
Support Representative.
. Reviewed product orders.
. Provided order status to resellers and assigned
Reseller's Support Representative.
. Researched price protection claims.
. Provided adjustments as needed.
. Created and reviewed request for quotes and request for
bids.
. Entered orders via Siebel and ensured reseller
satisfaction and adherence to program guidelines.
1997. Customer Service Representative
NEC Computer Systems Division
. Provided customer service by answering 800# calls.
. Obtained order status, expedited orders, and processed
Returns Material Authorization.
. Prepared tax and freight credit solutions to customers.
1997. Corporate Sales Representative
DePrisco Jewelers
. Achieved a proven track record of high volume sales.
. Presented merchandise to customers, and processed
customer orders.
. Developed inbound and outbound call strategy.
. Reviewed vendor performance levels and maintained
accurate records.
1995. Customer Service Representative
ADT Security Systems
. Refined customer relations with existing subscriber
base.
. Provided improved profitability in the areas of
resale's, add-ons, and new sales.
. Enhanced customer retention performance and developed
liaison between the customer and ADT to reduce customer
problems.
. Coordinated installation appointments and maintained
computerized records of sales.
Education: University of Lowell BS-Sociology
Contact this candidate