Sakoya Jackson

Telephone: 440-***-****

E-mail: acoapp@r.postjobfree.com

Objective

To use my area of expertise in a customer service position where I deliver outstanding

customer service, handle customers problems within first contact, and meet goals. I

am detailed oriented with a strong work ethic, problem-solving, communication,and teamwork

skills.

Employment History

Learning Center Cleveland,OH 09/2009-01/2015

Customer Service Representative

? Provide an outstanding level of customer service that exceeds quality standards

? Coordinated daily activities

? Handled various customer inquiries from a diverse customer base

? Filled,faxed,and handled customers cash and paperwork

? Mobile for long periods of time to greet and assist customers

? Displayed a professional and mature customer service approach

? Excellent communication skills

? Made sure paperwork was accurate and detail oriented to ensure error free results

? Placed calls to parents for collection of funds

? Provided excellent customer service by answering questions and referring questions to

correct person

? Maintained cash drawer with proper cash limits

? Identified sales opportunities

? Ensured health and safety rules are followed

? Create and deliver orders

? Took orders from customers face to face and over the phone

? Answered customer questions and provide information on procedures and polices

? Record totals of transactions

Famous Footwear Warrensville Hts,OH 08/2008-08/2010

Sales Associate

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

?

Maintain clean and orderly checkout areas

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Greet customers entering establishments and issue receipts, refunds, credits, or change

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due to customers

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct

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and that there is adequate change

Resolve customer complaints

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Answer customers' questions, and provide information on procedures or policies

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Compute and record totals of transactions

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Contact this candidate