Manager Sales
Resume:
ALLEN (II-LUAN) LEE
*****************@*****.***
Objective
To pursue a career that will enable me to perform solid operation skills,
hospitality background, and ability to handle multination clients
efficiently for organization growth.
Career Highlights and Accomplishments
- Traveled over 15 cities in different provinces of China, interacted with
local communities and learned various cultural differences.
- Customized reward program which increase frontline productivity and
loyalty.
- Increase client investment by 10% and save 30% on media cost with
creative source planning.
- Successfully increase brand awareness with creative marketing strategy.
- Obtained over 90% of retention rate and received recognition letters from
various key account clients.
- Reduced 10% operation budget.
- Completed 10 ~ 20% price adjustment without sacrificing profit during
inflation period to ensure profit.
- Fully trained in management position for both human resource and asset
protection.
Skills / Knowledge
- Fluent listening, speaking, reading, and writing in Mandarin and English.
- Fully understand culture differences between Asia and North America.
- Possess great skills on delivering message and information to others
without barrier.
- Building, coaching, and training staffs and co-workers to meet corporate
standard.
- Outstanding skill in labor relation and communication.
- Arm with 12 years of solid hands-on business operation experience.
- Over 8 years of management experience.
- Creative strategic planning.
- Conduct eye catching survey, proposal, games, script and presentation
material.
- Managing multiple and complex projects within time frame.
- Managing multimillion budgets and reduces unnecessary operation expense.
- Space management and visual merchandising for higher sale result.
Diploma and Certificate
- Hospitality Management Diploma
- Food and Beverage Management Certificate
Employment History
Target Canada, Maple Ridge, BC
Logistic In-Stock Team Leader:
- Initial leader of Target Maple Ridge store opening process.
- Daily inventory control and quantity update.
- Act as leader on duty (store manager) when needed.
- Cross trained in human resource, asset protection, guest service, product
presentation, price accuracy, backroom, and sales floor department.
- Team member hiring, coaching, and cross training to maximize
productivity.
- Regular communication between Asset Protection and human resource to
prevent internal / external theft.
- Regular communication with head quarter to ensure store replenishment.
- Drive store sales by: ensuring product in-stock and eliminating on hand
discrepancy, providing world class service, increasing impulsive buy
through product visual display, and up-selling techniques.
- Deliver a FUN, FAST, and FRIENDLY atmosphere for both Target guests and
team members.
Compass Group - Eurest, Shanghai, China
Strategic Partnership Manager:
- In charge for the overall partner relationship, including: strategic
planning, and all operations necessary to profitably retain, grow and
service the clients.
- Work with strategic partner accounts and sales team to maximize potential
profit.
- Support customer acquisition, conversion and retention targets for each
partner account when needed.
- Deliver partner communications and strategically manage joint events to
ensure satisfaction and future contract renewal.
- Be the single point of contact for the partner and bring in versatile
resources from marketing, product, and support as necessary.
- Identify new business and revenue opportunities.
- In charge of purchasing decision for key accounts and special events for
sites.
Retention Manager:
- Implement global best practice from the group.
- Focus on proactive client relationship management and relationship
building
- Coordinate all efforts internally with front operation teams to ensure
the quality of service.
- Conduct surveys and reviews to monitor quality of services.
- Constant research on innovated retention methods.
- Renegotiate contracts and support sales teams with the bid and rebid
process.
Tangland International Trading Co. Ltd. (Shanghai, China)
Marketing Manager:
- Analyze target market and consumer data for proper product positioning.
- Gather information on consumers and competitors.
- Formulate quarterly and yearly marketing plan.
- Develop various sales and marketing strategies for maximum profit return
and market share.
- Coordinate with available media sources for most cost and result
effective plan.
- In charge of recruiting, dismissing cost control and sale's training.
VON Media Integrated (Shanghai, China)
Business Development Manager:
- Evaluate editorial content and programming to determine the potential use
of media.
- Organization behavior and sales / staff training.
- Develop media plans best suit with clients' budget.
- Search for potential clients.
- Manage clients' reputation and product image.
- Gain understanding and support for clients as well as to influence
opinion and behavior.
- Meet and exceed sales quota.
Charment Restaurant Chain (Shanghai/Beijing/Wuhan/Hangzhou, China)
Operation Manager
- Ensure customer satisfaction for repeat customer.
- Staff recruiting and training.
- Overall budget/cost control as well as restaurant maintenance.
- Menu design and quality control.
- Up-selling to maximize restaurant profit.
- Search for potential out bounding business for restaurant marketing.
Sheraton Hotel Downtown, Vancouver, BC
Assistant F&B Department Manager
- Build and sustain a high volume of repeat customers and high level of
customer satisfaction.
- Assist department manager on daily operation, staff recruiting, training
as well as overall maintenance.
- Coordinate activities among various departments.
- Investigate and resolve customers' complaints.
Education & Professional Development
Vancouver Community College, Vancouver Canada
- Food & Beverage Management (2001 - 2002)
- Hospitality Management Diploma (2002 - 2004)
Ray Leon Sales Funnel Training (2010)
? REFERENCES AVAILABLE UPON REQUEST ?
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