Customer Service Sales

MELVERTON BROWN

*** ****** *****, *******, ** ***10 H: 516-***-**** C: 347-***-**** ************@*****.***

PROFESSIONAL SUMMARY

To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable

employment opportunity. Very excited to apply all my knowledge and personality to a position where I am helping people in

need. I am also eager to learn new skills and business and technological advancements.

EDUCATION

Bachelor of Arts: Psychology & Criminal Justice

University of Bridgeport - Bridgeport, CT 2014

Recipient of University of Bridgeport Merit Scholarship

Coursework in Childhood and Adolescent Psychology

3.4 GPA

Geriatric Coursework

Case Management Coursework

SKILLS

Strong public speaker

Microsoft Office & iWorks

ACCOMPLISHMENTS

Deans List

Presidents List

Resident Assistant of the Month

WORK HISTORY

Sales/Stock Associate

Michael Kors - Trumbull, CT 10/2014 - 12/2014

Maintain and organize stockroom

Customer Service

Assist in maintaining the sales floor

Assist in accomplishing store goals

Sales Associate

Zara - Garden City, NY 05/2014 - 10/2014

Maintain sales floor to ensure excellent customer experience

Assist in personal styling to customers

Register Trained (RFID)

Assist in closing procedures (Counting money, closing all registers)

Assist in organizing shipment in the Morning

Resident Assistant

University of Bridgeport: Residential Life and Student Conduct - Bridgeport, CT 08/2013 - 12/2013

Planned monthly events and activities throughout the building for resident bonding.

Responsible for daily student issues with the residence.

Make sure Residential Life Student Conduct is followed by every student

Bi-Weekly Reports on assigned floor to help meet students needs

Connected over 200 students with community service and resource agencies on campus

Provided comprehensive case management information for students.

Orientation Leader

University of Bridgeport - Bridgeport, CT 10/2013 - 04/2014

Assisted over 200 incoming freshmen and transfer students adjusting to the college atmosphere.

Prepared and demonstrated team building exercises and leadership training.

Administered tours to incoming freshman and transfer students on campus.

Game Room Manager

University of Bridgeport: Campus Activities and Civic Engagement - Bridgeport, CT 04/2011 - 10/2013

Mediated conflicts between staff to clarify and resolve underlying issues.

Oversaw 10 - 15 staff members to ensure work ethic in the Game Room .

Bi - Weekly Reports and Time sheets

Managed and put together schedules based on budget presented.

Oversaw major events by clubs and organizations on campus

Kids Wear Sales Associate

Nordstrom - Garden City, NY 05/2011 - 08/2011

Provide personal and appointment based shopping for customers.

Presented seasonal trends of fashion to customers

Monitored and organized stockroom

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