Customer Service Manager

**

Symphorien Abah Essola

*** ******** ***.#**, ********, NJ 07022

Home# 201-***-**** E mail: *******@***.*** Cell# 917-***-****

Objective: Seeking a challenging and rewarding position utilizing my experience leadership

abilities, positive work ethics, good interpersonal skills and willingness to learn.

Overview of qualifications: More than 24 years experience within positions demanding

Leadership abilities and problems solving skills as well as a high level ability in the following: Security Officer and

Shift Supervisor, front desk Concierge, public relations, fire safety maaer ( High Rise ) Commercial & Residential buildings within Jersey City, NJ,

papes work and Computer data entry knowledge, American Heart Association ( Adult CPR & AED knowledge ), fire safety Director ( FSD )

within New York City.

Work Experiences:

May 2013 – Jan.2014: Affinita Security Group. L.I.C., Queens NY 11106 / Fire

Safety Director within Fairfied Inn & Suites / Marriott

Hotel / New York, Times Square.

As a Fire safety Director ( FSD ) ; my role is to provide the most safety within the building in accordance with Fire Prevention Code. Therefore:

Monitor the fire Command Station at all time. Perform daily System tests. Conduct fire and evacuation drills in accordance with fire prevention

Code. Making daily floor and spots inspections. Respond to all fire alarm, medical emergency, bomb threat, flooding, elevator emergency, hazmat and

other incidents or conditions, execute post orders procedures. Maintaining records of all system inspections, tests,servicing and other items of

maintenance for inspections by the fire department in accordance to local law procedures. Streamlined the procedure to prepare alarm log books in

order to increase accuracy rate and reduce fire Department violations. Reset the system at the fire Command Station after any system trouble after

the fire department approval. Perform related duties as requested.

Oct. 2009 – Aug. 2011: Zephyr Lofts Condo Association, Jersey City, NJ

Front Desk Security Concierge / Fire Safety Manager As a Security Concierge Lobby Desk;

Provide delightful customer service and public relations. Including clerical work, answering multiple questions daily, answering house phone and

taking messages for Residents and sometimes for Visitors and Contractors in daily basis. Authorize access to premises to deliveries personnel.

Respond as quickly to all emergencies including fire alarms. Issue security passes to guests. Inspect parking lot for all vehicles not displaying good

parking permit. Continuously monitor security cameras and fire command station. Prepare logs and incident reports in accordance with existing

building post orders. Time to time mop the entire lobby including wipe both glass doors. Also perform Fire safety Manager duties .

02

O ct. 1989 – Aug. 2008: CITIGROUP / CITIBANK within New York City

SECURIT Y SHIFT SUPERVISOR / FIRE SAFET Y DIRECTOR

Worked 19 years with this Company from Patrol person to Security Shift Supervisor including Fire Safety Director. Supervise a crew of 12 to 22

Officers during alternate Shift. Responsibilities include: Shift, break, and patrol assignment. Monitor Class “ E “ System fire Alarm system in order

to implement fire safety plan in response to fire or emergency occurring in the facility. Access control using Officers on posts to verify and control ID

to grant access to visitors ad employees. Monitoring building elevators using Otis elevator software. Prepare logs and reports as required by building

post orders. Provide clear direction, information and assistance to visitors, vendors and employees. Train fire brigade, deputy fire safety

director,building evacuation supervisor and fire warden. Investigated suspicious calls and complaints involving fire, theft, accident and hazard

reports. Perform related duties.

Mar.1984 – Aug. 1989: CAMEROON MISSION TO THE UNITED NATIONS NYC.

DOCUMENTALIST / AR CHIVIST / Diplomatic Corps.

AS a Diplomatic Staff at the United Nations . In charge with the entire Documentation Library for the Embassy in New York. Also in charge with

some financial matters. Ordering and distribute office supplies to all employees. Servicing important documents to various Diplomats within the

Mission. Purchase and maintain inventory supplies. Dealing with vendors and Contractors. Space planning advisor within the Embassy. Perform

related duties.

EDUCATION: Two ( 2 ) Years in College ( Cameroon), High School Diploma ( USA ), Computer

Programming Diploma ( New York School of Technology / USA ), Several

Professional training in computer applications and data entries. Security

Of f icer School ( 16 & 8 hours training ) . Fire Safety Manager ( Certif icates ) .

LANGUAGES: English & French

REFEREN CES: Available upon request

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