Project Software

Stephen Allen Ziehr

E-mail: ******@*****.***

Phone: 931-***-****

__

Independent Consultant Middle Tennessee Area 2009 to Present

Worked with clients in the Middle TN Area to provide in house on call IT

support solutions. Managed infrastructure designs, upgrades for clients who

were looking to get the "most" out of their current network infrastructure.

. Configured and install computer software and hardware for End Users

including existing customers and new employees.

. Performed analysis, diagnosis, and resolution of desktop

software/hardware problems for end-users.

. Supported Microsoft windows XP, 7.

. Supported Microsoft Server 2003, 2008.

. Supported Mac OSX operating systems.

. Provide appropriate documentation for requests for services and/or

support.

. Provide support and maintenance for host operating systems of servers

including patches, service packs and upgrades.

. Installed and configured third party software and tools.

. Analyze systems specific environment to develop physical server scheme

and services to include backup administration.

. Configured network shares and storage servers.

. Configured application services, web services .

. Preformed data base administration.

. Took part in security audits.

. Implemented Active Directory environments for clients.

. Assist end users with printer and scanning issues.

. Manage local and remote backup and recovery processes to conform to

requirements; test regularly.

. Worked with venders to coordinate pricing and delivery of project

needs.

Deloitte & Touche Hermitage, TN 2008 to 2009

An Electronic Document Discovery Solutions product provider

Operations Staff

Responsible for client data inside the processing platforms used to extract

data according to client requests. Solve problems for peer group with new

technology solutions, collaborated with vendors and engineering staff to

maintain functioning electronic document discovery solution systems. Work

in peer groups and as team lead on projects. Developed documentation for

process of moving data through the systems. Trained peers and clients on

how to use the electronic document discovery solution systems.

. Work in teams to achieve project success.

. Train my peer group on proper use of processing platforms.

. Document system processes and software solutions for internal auditors

review and training.

. Work with my team and consultants to fix undocumented issues that

occurred during normal operations.

. Consult on our new process steps for the future of our operation.

. Trouble shoot image server with software supplier.

. Work with Staff and Software supplier to identify program glitches.

. Manage all aspects of a project in department during a shift.

. Manage software solutions to achieve client's individual objective.

. Assist with development of streamlining tools for MIS staff.

. Consult on the ongoing process developments of MIS group.

. Prepare documentation of new process guidelines.

. Provide peer-to-peer support with respect to operation and

functionality of current software packages.

Tullahoma City Schools Tullahoma, TN 2001 to 2006

System Administrator

Participated and managed two people in the planning, testing, and

implementing of a government-funded million-dollar grant of a system-wide

technology upgrade project for two elementary schools. Responsible for

designing and implementing wireless a network across five city schools

including the central office, which enabled the EdTech grant the ability to

have internet everywhere, not just in the classroom.

. Designed & implemented a wireless network consisting of off-the-shelf

hardware, which saved the school system an estimated 10,000 dollars

and allowed them to utilize a technology that they did not think they

could afford.

. Worked with computer venders to find the most cost effective price for

new computer hardware using grant money that was allocated for new

computer purchases.

. Trained staff on new hardware, aided with integrating the new

solutions with their day-to-day work (lesson plans).

. Guided the department to a more efficient means of managing large

system quantities by using ghosting software.

. Steered the department to a network approach to machine management

with the use of network-enabled Deep Freeze.

. Responsible for one-on-one support calls which included documentation

of the issue as well as the solution.

. Maintained servers that were used to store the electronic card catalog

system along with bar code checkouts.

. Took charge of the research that enabled the school system to move to

an Active Directory environment.

. Worked in a team environment of five that actively managed and

supported around 2200 computers 120 network printers.

Education

Middle Tennessee State University

Bachelor of Business Administration in Computer Information

Systems with honors

Overall GPA: 3.6/4.0 GPA within major: 3.9/4.0

Relevant Coursework:

INFS 3800 Project Management: Case-study approach

to project mgmt

QM 4010 Decisions Science Support: Decision

modeling using Excel

INFS 4980 Information Systems Project: Project

approach to database application design

INFS 4790 Database Design Development: Database

design and maintenance using SQL

Organization:

Former President of Association of Information

Technology Professionals: AITP

Honors

Andrew Douglas Annual Scholarship

Contact this candidate