Manager Customer Service
Resume:
Katherine Carbone
Restaurant Manager
*********.*.*******@*****.***
Thornton, Colorado 80602
OBJECTIVE
To further my skills in the customer service industry in a management
position, with career with in a company that I can grow with. Coaching and
managing employees skills with guidance and leading by example.
EDUCATION
Park University
Bachelors of Science in Social Psychology; Industrial and Organizational
Development: June 2014 GPA 3.46
Mesa Community College
Associates of Arts: May 2011- 3.56GPA
INDUSTRY SKILLS
Manager
Bar/server trainer
New Store Opener
organizing parties & caterings
Team Leader
Shift Leader (shift manager)
Scheduling
Inventory
Checking in patient
Multi line phone system (8)
Computers (Excel, SPSS, MicroSoft Office, NextGen)
15 years experience
CERTIFICATIONS:
ServSafe
TIPS
EXPERIENCE SUMMARY
6th & Pine (Nordstrom)
(40 Hours/Week) May 27th 2014-Present
Assistant Restaurant Manager
Managing and Coaching FOH and BOH employees
Leading all employees on opening/closing shifts
Ensuring all guests needs are met
Updating Labor Daily
Updating P & L Daily
Updating Invoices into RBS
Weekly Inventory
Setting Catering events & large private parties
Composing Weekly GL's
Weekly Schedules
McLoughlin's Restaurant
(50 Hours/Week) July 2012-June2014
Restaurant Manager
Managing the and Coaching FOH and BOH employees
Liquor Orders
Training staff
Local Marketing in the Denver Area
Event coordinator for Happy Hour Parties & community gatherings
Handling money
Writing weekly schedules
Administering Server/Bar Tests
Open/Close restaurant
Balance batch
Run labor/Sale reports
Key Holder
Family Practice Associates:
(43 Hours/Week) August 2011-August 2012
Medical receptionist/ Scanner
Answering phone calls-multi line systems
Scanning files/creating electronic charts
Generating reports
Checking in patients
Scheduling appointments
Responding to Doctors electronic tasks
Navigating thru NexGen Health Systems
Verifying insurance
Brio Tuscan Grille:
(40/80 Hours/Week) August 2007-August 2011
Server- Assisted with restaurant opening/closing/running duties
(checking out the front of the house staff). Taking care of guests.
Bartender- Opening and closing the bar. Counting inventory with
manager once a week. Maintaining and counting down drawers.
Cleaned and stock bar/restaurant daily.
Daily prep for the bar.
Taking care of guests needs daily.
Lead for private parties.
Team Leader- Assisting the manager. Checking in bar supplies. Opening
restaurant. Counting safe. Counting drawers. Writing checks. Running
lunch shift, managing the front of the house staff. Assisting in dinner
shifts. Checking out the "closers" at the end of the shifts. Assisting
with any guest complaints, and or comments (table checks).
Brio Trainer For New Store Openings- I trained four different Brio's
as the bar trainer, and one as a server trainer for new store openings.
Each new store opening consisted of seventy-eighty hour work week, lasting
three weeks long. Along with training the entire new staff in the front of
the house, the trainers set up and organize the entire restaurant.
Including setting up the bar, dinning room, unloading boxes, and setting up
the dish tanks, and setting up stations in the restaurant.
TGI Fridays:
(40 Hours/Week) January 2006-July2007
Server- I started off as a server and was promoted to bartender within 3
months.
Bartender- Opened and closed the bar.
Helped with counting liquor inventory weekly.
Counted drawers at beginning and end of shifts
Cleaned and stocked the bar/restaurant daily, daily prep for the bar.
Taking care of guests needs daily.
Dairy Queen:
(40/60 Hours/Week) November 2003-August 2006
Shift manager
Responsible for opening/closing the restaurant and managing staff.
Making sure all guests needs are met.
Making all the ice cream cakes and designing them too for the entire store.
Managing the safe and the drawers.
Recording the daily numbers for the restaurant.
Locking up restaurant at the end of the day.
Cooking, cleaning, and register skills.
Checking in inventory 3 times a week.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate