Customer Service Administrative Assistant

Clarissa Miller

**** ********* **. . **********, **** 45252

513-***-**** . **************@***.***

Administrative Assistant - Entry-Level Office Manager

College Registrar - Student Financial Aid Advisor/Coordinator

QUALIFICATIONS PROFILE

. Meticulous, detail-oriented and multi-tasking with skills and

experience to facilitate office productivity and ensure smooth-

running administrative operations

. Analytical and proactive - ability to manage responsibilities requiring

initiative, planning, proficient performance and accountability

. Friendly, enthusiastic personality, adept at building business

relationships

. Well-organized, accurate and detail-oriented

. Experience maintaining confidential records and information

. PC: basic computer skills, fast learner on new software, knowledge of

AutoCad

EDUCATIONAL CREDENTIALS

Mount Vernon Nazarene University, Mt, Vernon, Ohio

Master of Science in Management to be awarded in 2015

Bachelor of Science in Business Administration, 2009

Brown Mackie College, Cincinnati, Ohio

Associate Degree in Accounting, 2008

Associate Degree in Business Management, 2004

EXPERIENCE

Ascendum Temporary Agency, Cincinnati, Ohio 2013 to

present

. Assigned to Kroger Pharmacy Call Center as a Customer Service

Representative

. Became full-time position in May 2014, handles inbound phone calls

from pharmacy

customers, processes prescription refills, enters insurance

information in system

Education Management Corp./Brown Mackie College, Cincinnati, Ohio 2006 to

2013

Financial Aid Student Advisor (4 years)

. Assisted students with loan applications, ensured conformity with

college, state,

and federal guidelines, reviewed applications for federal student

aid (FAFSA),

worked closely with new/returning students, negotiated monthly

payment terms

Student Records Assistant (3 years)

. Recipient of Employee of the Month Award

. Maintained student databases with utmost accuracy, assisted

students, faculty

and staff at the Registrar Window, handled student requests for

transcripts and

copies of honors and awards, assisted students with scheduling of

classes

MA Folkes, Hamilton, Ohio

2003 to 2006

(warehousing, assembling, packaging & shipping services)

Inventory Control/Shipping & Receiving Associate

. Recipient of Employee of the Month Award

. Maintained warehouse inventory, assisted with shipping & receiving

of merchandise

Ad-Ex International, Cincinnati, Ohio 2001 to

2003

(trade shows & exhibit design services)

Administrative Assistant/Customer Service Specialist

. Performed a variety of administrative assignments

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