Customer Service Medical Assistant

TRACY SANFORD

*** **** **** ******, ******* Springs, NY 14432 (H) 315-***-**** ***********@*****.***

Professional Summary

Dedicated administrative assistant with 8 years of experience combining management and

customer service expertise in the medical field. Looking for a position as an administrative

assistant or in data entry in a fast growth company. I am goal-oriented and a

multitasker dedicated to high levels of customer satisfaction and meeting aggressive

business goals.

Skills

Customer and Personal Service Communications and Media

Computers and Electronics Economics and Accounting

Administration and Management Telecommunications

Critical Thinking Sales and Marketing

Judgment and Decision Making Data Entry

Complex Problem Solving

Experience

09/2012 t o Present

LPN

Demays – Newark, N Y

Measure and record patients' vital signs, such as height, weight, temperature, blood

pressure, pulse, and respiration.

Prepare patients for examinations, tests, or treatments and explain procedures.

Provide medical treatment or personal care to patients in private home settings, such as

cooking, keeping rooms orderly, seeing that patients are comfortable and in good spirits,

or instructing family members in simple nursing tasks.

Record food and fluid intake and output.

Help patients with bathing, dressing, maintaining personal hygiene, moving in bed, or

standing and walking.

08/2008 t o 07/2010

Administrative medical assistant

Lakeside ENT – Canadaguia, N Y

Answer phone calls and direct calls to appropriate parties or take messages.

Compile, transcribe, and distribute minutes of meetings and Doctors dictation.

File and retrieve corporate documents, records, and reports.

Record patients' medical history, vital statistics, or information such as test results in

medical records.

Interview patients to obtain medical information and measure their vital signs, weight,

and height.

Authorize drug refills and provide prescription information to pharmacies.

Show patients to examination rooms and prepare them for the physician.

Explain treatment procedures, medications, diets, or physicians' instructions to patients.

06/2004 t o 07/2008

Medical Assistant

Clifton Springs Hospital and Clinic – Clifton Springs, N Y

Collect and deposit money into accounts, disburse funds from cash accounts to pay

bills or invoices, keep records of collections and disbursements, and ensure accounts

are balanced.

Create, maintain, and enter information into databases.

Perform payroll functions, such as maintaining timekeeping information and processing

and submitting payroll.

Operate office equipment, such as fax machines, copiers, or phone systems and

arrange for repairs when equipment malfunctions.

Set up and manage paper or electronic filing systems, recording information, updating

paperwork, or maintaining documents, such as attendance records, correspondence, or

other material.

Schedule and confirm appointments for clients, customers, or supervisors.

Operate electronic mail systems and coordinate the flow of information, internally or

with other organizations.

Open, read, route, and distribute incoming mail or other materials and answer routine

letters.

05/1998 t o 06/2002

Shipping and Receiving

Garlocks – Sodus, N Y

Examine shipment contents and compare with records such as manifests, invoices, or

orders to verify accuracy.

Record shipment data, such as weight, charges, space availability, damages, or

discrepancies for reporting, accounting, or recordkeeping purposes.

Prepare documents, such as work orders, bills of lading, or shipping orders, to route

materials.

Confer or correspond with establishment representatives to rectify problems, such as

damages, shortages, or nonconformance to specifications.

Contact carrier representatives to make arrangements or to issue instructions for

shipping and delivery of materials.

Requisition and store shipping materials and supplies to maintain inventory of stock.

Determine shipping methods, routes, or rates for materials to be shipped.

Education

Aug 2012

LPN: Practical Nursing

Wayne County Boces Practical Nursing - Newark, N Y

May 2004

Associate of Applied Science : Business Administration with honors

Finger Lakes Community College - Canadaguia, N Y

Contact this candidate