Customer Service High School

Kenny Simil

**** ********** **. ***. *** San Antonio, TX, 78217

Home Phone: 210-***-**** Email: **********@*******.***

Objective:

To obtain a professional position at a company that will allow me to

utilize both my educational background and professional experience to

contribute to the organization's growth and my personal career development.

Committed to and recognized for outstanding quality of work and customer

service.

Certification/ Licensure: Certified US Forklift Operator

Education:

High School: Saint Francois De Tours (Port-Au-Prince, Haiti)

09/1999-08/2006

High School Diploma

Work Experiences:

. Tour Guide

07/2014-Present

City Tours.Inc. (San Antonio, TX)

. I give tours to moderate to large crowds in the downtown and

surrounding areas in San Antonio.

. I offer an entertaining experience for tourists while educating them

on the cultural and historical sites.

* Created a friendly interactive environment that fostered learning and

appreciation for the city's cultural heritage

. Head Cashier (Seasonal)

04/2014-07/2014

Lowe's Home Improvement (San Antonio, TX)

. Manages the front end activities in addition to providing direction and

support to associates

. Ensures customer service needs are met at all times while maintaining

visibility of the exit doors for security and loss prevention issues

. Coach cashiers in providing great customer service

* Cashier/Customer Service Representative

10/2013-04/2014

HEB (San Antonio, TX)

. Bags groceries in a fast paced work environment and ensures food

safety

. Demonstrates suggestive selling techniques and assists customers in

locating merchandise

. Monitors and manage potential front-end shrink

. Collects payment for purchases and keeps an accurate till

. Packages, transports, and loads customers' purchases to vehicle

. Maintains store cleanliness and returns products to proper locations

* Tour Guide

05/2010-10/2012

Catedral Primada De America (Santo Domingo, Dominican Republic)

* Organized tour groups or individual clients at educational

establishments, religious and historical sites, museums, and at venues

of other significant interest

* Guided visitors in the language of their choice and interprets

historical information

* Created a friendly interactive environment that fostered learning and

appreciation for the city's cultural heritage

* English Teacher

10/2009-10/2012

Articiencia Dallas English School (Dominican Republic),

* Instructed students in basic verbal and written comprehension skills,

reading comprehension, writing, grammar, vocabulary, and punctuation

* Developed lesson plans and a curriculum, gave lectures, assigned work,

evaluated progress, kept attendance and managed the classroom.

* Worked with school administration to deal with student issues

* Volunteer Medical Interpreter

2010

(Dominican Republic), Languages: Spanish, Haitian Creole

* Quickly assimilated ideas and accurately express medical terms and

concepts to facilitate effective communication between patients and

health care professionals

* Screened patients regarding their symptoms, existing medical problems,

or general concerns

* Explained procedures, diagnoses, prescription information and doctor's

orders about seeking further care to patients'.

ADDITIONAL INFORMATION:

* Other Languages Spoken Fluently: Spanish, French, Haitian Creole

REFERENCE: AVAILABLE UPON REQUEST

COVER LETTER: AVAILABLE UPON REQUEST

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