Customer Service Human Resources

Cawanya Banks

**** ****** ****** **.

Cordova, TN 38016

405-***-**** Cell

901-***-**** Home

Experience

****-**** ******** ********* **********, AL

1-800-***-****

Claims

Customer Service - Heavy Phone

Claim Handler Casualty and Property

Heavy Phones

Claim Review

Clear Liability

Claim Team Leader Casualty and Property

Payroll

SOTL review customer service

Goals Development

Morale Exercises

Quality Team Leader Casualty and Property

Review files to insure that the Claim handler are providing excellent

customer service and had a great knowledge of each state guidelines.

Coverage Unit Team Leader Casualty

Customer - Heavy phone calls

Payroll

Goals and Career Development

Morale Exercise

Excellent knowledge of Casualty Police in the United States

Coverage Disputes

Express Claims Adjuster Casualty and Property

Liability Disputes

Escalated Calls from Claim Handlers

Medical Adjuster

Medical Billing and Coding

1996-2000 Nationwide Insurance

Columbus, OH

Underwriting

Agents department

Money transfer for Deanwitter

Brokers Department

USA Bank One

Retention

Renegotiating bank loan rates. Intension to make sure the customer

understand the credit card benefits and retain the customer.

Strayer University

Virginia BCH, VA

Human Resources (five classes left)Senior

Virginia College

Birmingham, AL

Surgical Tech (Diploma )

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