Customer Service Management

Baurzhan Dosmagambetov

****-**** ******** ******, *********, BC V6E 0A7, Canada

Telephone: 778-***-**** (Home), 778-***-**** (Cell)

Email: *******@*****.***

Professional Objective: Challenging position as a Marketing Coordinator/Videographer/Editor

Versatile, focused, hard working and creative professional with rich experience of 10+ years in diverse areas encompassing graphic/media designing, video editing and film production. Expertise in branding, print design, screen-printing, typography and photography. Well acquainted with new media, social media and basic website development. Skilled at bank management, customer service and key account management. Reputation for finding the most efficient way to facilitate a project/process without sacrificing the quality. Multitask team player with excellent writing, interpersonal and communication skills.

Performance Milestones

One Leaf Productions Inc.

Successfully bagged the opportunity of working with prestigious clients including RogersTV, SportsNet and CityTV

Nominated as a talented designer and a highly effective partner to marketers and internal clients on projects ranging from

simple to complex with budgets large and small and schedules from aggressive to relaxed

VancouverLaptop.com, North Vancouver

Distinction of learning fast and working as a standalone customer support specialist within a week

Recognized as a hands-on, proactive professional who can rapidly identify problems, formulate tactical plans, initiate

change and implement effective programs in challenging and diverse environments.

N One Media, Vancouver

Exhibited competencies in the use of the design process from planning, research, conceptualizing, revisions and delivery

Acknowledged as a forward thinker who is highly accomplished in the execution of key organizational objectives.

Royal Bank of Scotland, Kazakhstan

Demonstrated strengths in managing credit control across large customer bases along with brilliant team leadership and

management skills, operational innovation capabilities, and domain knowledge in credit policy formulation.

Applauded for constantly communicating with other departments on creating new bank products and updating existing

procedures based on national regulatory updates.

Solomon Smith Barney, Baltimore, USA

Assisted in-house stockbrokers with basic organizational duties, from improving the filing and correspondence systems to

budgeting and arranging the mailing of 2000 invitations for a brokerage seminar.

Acknowledged for having a flair for efficient execution of work assignments.

Career Summary

10/2010 - present Co-Founder, One Leaf Productions Inc., Vancouver, Canada

Proficiently operate and manage a small video production company along with a business partner

Tasked with directly communicating with clients and managing the financial documentation system

Drive the efforts for brand identity development; project budgeting; project story development; and managing the contracted production team.

Adroitly work as a production specialist (camera operator, 1st ac, director, sound recorder/mixer, editor, and grip) on smaller scale projects Responsible for teaching camera workshops at Vancouver Film School.

Actively involved in accounts management, website management and travel scheduling to different exhibitions, events and projects. Deftly handle the photography, photo manipulation, contouring and basic video editing work

Conceptualize and design quality and productivity standards and creative artworks as per clients’ requirements

Synchronize all composite elements, including animation, text, graphics, and audio into the final product

10/2014 - 11/2014 New Media Designer, Vancouverlaptop.com, North Vancouver

Shouldered the responsibility for graphic designing for an upcoming branch of the company in the UK and also updated

blog on the current website.

Facilitated video editing for large amount of instructional videos.

Explored new formats, concepts, colors and provided typographic solutions to appeal to specific audiences.

04/2014 - 07/2014 Graphic Designer, N One Media, Vancouver

Significantly contributed to creating brand identity, providing visual support for the upcoming short film in addition to writing a screenplay for the film. Efficiently applied principles of visual organization, composition, information, hierarchy, symbolic representation, typography, aesthetics, and the construction of meaningful images.

10/2005 - 07/2009 Deputy Head of Retail Loan Operations, Royal Bank of Scotland, Kazakhstan

Led and guided 15 employees for applying monetary fund to clients’ credit products (credit cards, mortgage, other loans)

Meticulously handled credit funds installations; closure of credit limits; maintenance and storage of customers’ credit files

including immovable property ownerships.

Ensured weekly reporting to the National Bank of Kazakhstan and First Credit Bureau.

Proactively took several trainings, including presentation, leadership and effective management skills.

Effectively served as an Acting Head of Department and created department’s procedures, hired/trained new staff,

motivated current staff while meeting goals and deadlines set by the Bank’s Head of Operations.

Deftly implemented bank’s plans and policies in all operational areas in conformance to regulatory norms

Judiciously reviewed internal control procedures for operational systems, identified weaknesses and recommended

improvements

03/2005 - 06/2005 Financial Planning Intern, Solomon Smith Barney, Baltimore, USA

Associated closely with organizing the correspondence to 2000+ clients managing the filing system

Assured effective rendering of services to enable a smooth flow of day-to-day operations

06/2004 - 08/2004 HR Assistant Manager, Dostar Alem Hotel, Karaganda, Kazakhstan

Education and Qualifications

2012 Postgraduate Diploma in Communication Arts, Langara College, Vancouver, BC, Canada

2010 Diploma in Film Productions, Vancouver Film School, Vancouver, BC, Canada

2006 Bachelor of Law (Remote studies) - Jurisprudence, KazPotrebSoyuz University, Kazakhstan

2005 Bachelor of Science (Business Management), Towson University, Towson, MD, USA

2001 A-levels, Kent College, Canterbury, Kent, UK

1999 Intense English High School Diploma, Kazakhstan American English School, Karaganda, Kazakhstan

Further Trainings

Specializations RED Camera Specialist (REDucation 2011)

Additional Details

IT skills Editing software: Adobe Premiere, Final Cut, AVID MediaComposer, Sony Vegas, DaVinci

Resolve, REDCINE-X

Design software: Adobe InDesign, Photoshop, Illustrator, Lightroom, LRTimelapse, CorelDraw

Banking systems - OpenWay, Lotus Notes, SCORE and MS Office

Languages known Russian (Native), English (Fluent), Kazakh (Basic)

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