Customer Service Sales Representative

CHRISTIN A. COULTER-KNAPP

***** ****** **, ********, ** 19939 C: 302-***-**** ******************@*****.***

Professional Summary

Fully credentialed, hard-working, entry-level LPN, looking to apply education and experience

to a career in the nursing field. Enthusiastic and ambitious student who has completed coursework

in practical nursing studies. Possesses strong interpersonal skills and a desire to care for others with a

career in nursing.

Licenses

Licensed Practical Nursing Multi-state license July 2013 to

present

ACLS for Health Care Providers July 2013 to

present

Certified Dementia Practitioner September 2014 to present

Skill Highlights

Strong problem solving ability; culturally Sensitive; bilingual in English/Spanish; strong medical ethic;

type 70 WPM; Advanced Cardiac Life Support (ACLS); Proficient in Microsoft Word, Excel, and

PowerPoint; enthusiastic caregiver; broad medical terminology knowledge; strong commitment to patient

care; strong ethical values

Professional Experience

Licensed Practical Nurse March 2014 to

January 2015

Atlantic Shores Rehabilitation and Health Care Center

Administered medications, applied wound treatments, assessed patients upon admission to facility,

assessed for changes to baseline or other changes to health. Cared for patients in a professional manner

utilizing compassion and caring values. Administered TB vaccines as needed. Monitored and documented

changes to resident behaviors related to changes in medications or mental status. Monitored and

maintained precise count and administration of controlled substances and syringes.

Customer Service Representative Nov 2013 to

Jan 2014

Mediacom – Dagsboro De

Communicated and worked directly with customers to answer any questions regarding product, or to

resolve service issues. Explained detailed information about services provided to inquiring customers.

Answered and resolved all issues regarding billing. Selling of phone, cable, internet services. Scheduling

of service orders. Initiated a professional environment, collaborating with other coworkers to provide

outstanding customer service.

Mid-Atlantic Dispatch Representative Jul 2008

to Nov 2013

Mediacom - Dagsboro, DE

Developed effective relationships with all call center departments through clear communication and

troubleshooting strategies regarding customer inquiries and issues; addressed customer service inquiries

in a timely and accurate fashion; collaborated with other team members to achieve timely and accurate

goals to meet quotas and productivity standards.

Shift Manager Aug 2007 to

July 2008 McDonald's - South Bethany, DE

Achieved reduced control of expenses through monthly inventory control, weekly

stock ordering, and daily product counts; counseled and disciplined staff when

necessary; optimized profits by controlling food, beverage, and labor costs on a daily

basis; collaborated with other management members to ensure store deposits were accurate and delivered

on time.

Team Member Apr 2007 to

Aug 2007

Rhodes Five and Ten - Bethany Beach, DE

Prevented store losses using awareness, attention to detail, and integrity; operated a

cash register to process cash, check and credit card transactions; recommended and

helped customers select merchandise based on their needs.

Sales Representative Sep 2006 to

Dec 2006

The Sharper Image - Columbus, OH

Received and processed cash and credit payments for in-store purchases. Shared product knowledge with

customers while making personal recommendations. Described use and operation of merchandise to

customers.

Crew Trainer Aug 2003 to

Sep 2006

McDonalds - Columbus, OH

Trained new employees on company customer service policies and service level standards. Correctly

received orders, processed payments and responded appropriately to guest concerns. Operated large-

volume cooking equipment such as grills, deep-fat fryers and griddles. Communicated clearly and

positively with co-workers and management. Taught other crew members to how to carefully maintain

sanitation, health and safety standards in all work areas. Trained crew regarding new policies and

procedures. Mastered Point of Sale (POS) computer system for automated order taking. Worked well with

teammates and openly invited coaching from the management team. Took initiative to find extra tasks

when scheduled duties were completed.

Education and Training

Diploma, Practical Nursing Studies May 21,

2013

Delaware Technical and Community College

Georgetown, DE

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