Customer Service High School

Marcus Bryant

*** ******* ***, *********, ** ****2 Home: 859-***-**** • Cell: 859-***-**** *********@***.***

Experienced Manufacturing/Shipping and Receiving Professional with 28 years experience as well as strong leadership, Team and relationship-building skills.

Materials handling training

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS I excel at meeting fast paced deadlines and gladly "step up to the plate" when the job is on the line. In my 28 years of Manufacturing experience I have performed any and all tasks set forth for me in an effective and efficient manner. I am self motivated to succeed at the job I am assigned and have a team building approach at managing anyone assigned to me. Win as a team or loose as an individual. I am proficient at computer billing and inventory systems as well as Microsoft Office Programs. My side job as a computer repair specialist and website designer bodes well for me in any job requiring electronic data system experience.

EXPERIENCE Co-Owner, 01/1998 Cyber Solutions Computer Repair and Web Design - Lexington, KY Set up, tested and configured networks, desktops, laptops and printers. Resolved technical issues for clients in person, on the phone and through e-mail.Installed motherboards, processors, RAM and graphics cards.Repaired and reinstalled software such as Windows Operating systems and Office Programs as well as various other programs as needed by customer. Diagnosed, installed, configured and repaired computer systems and software.

Manufacturing/ Shipping and Receiving, 04/1986 International Paper - Lexington, KY Actively suggested operational improvements to enhance quality, improve production times and reduce costs. Supervised material flow, storage and global order fulfillment. Oversaw special orders and after-hours, urgent shipping jobs.Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Operated Witron shipping system efficiently and accurately. Oversaw warehousing and storage practices and housekeeping. Rotated stock by code and receiving date. Worked at a rapid pace to meet tight deadlines. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Acted as group leader/dock leader on off shifts supervising the shipping and receiving department. My responsibilities included employee job assignments, billing, scheduling shipments and direct customer interaction.

Assistant Manager, 06/2009 to 05/2011 Berea Collision Auto Body - Berea, KY

Safety inspections

Trained Peer Review Panelist

ZES/IES Trained

Team Leader

Machine Maintenance

Skilled in Computer Operation

Self-motivated

Scheduling Production and Deliveries

Safety Training Specialist

Inventory Management

Quality Control

Communicated with Body Shop customers regarding vehicle issues and potential repairs. Organized work records and filed reports.Ordered accurate amounts of parts and supplies to maintain necessary inventory. Transported customers to and from the shop for the customer service program. Performed as a fill in shop employee doing various jobs including (but not limited to) auto body panel replacement, paint, body prep, priming, and have some training in frame rack operations.

Security Post Supervisor, 01/1985 to 04/1986 Murray Guard inc. - Lexington, KY Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Reported all incidents, accidents and medical emergencies to law enforcement. Answered alarms and investigated disturbances. Continuously monitored security cameras and fire, building and alarm systems.

EDUCATION High School Diploma: General, 1983 Knox Central High School - Barbourville, KY, USA Student government representative

Biology/Psychology University of Kentucky - Lexington, KY, USA Major in Biology Minor in Psychology. Member of TKE Fraternity. My situation at the time made it necessary to leave prior to a degree to take a job.

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