Customer Service Sap

Skills/Technologies Ivan Robles

SAP Modules: **** Ozark Ave Mcallen Texas

SD, MM, FI, PP, QM Cell Phone: 956-***-**** Email : ************@*****.***

SAP & IT Support Analyst

Operating System

Windows 95/98/NT Summary of Qualifications

4.0/XP/2000, Linux Two full cycle of implementation of retail companies on SAP R/3 MM

Red Hat, Unix modules

Customer service experience (call center experience)

Networking SAP Power User in SAP R/3 for MM, SD, PP, and FI modules

Cabling Structure, SAP MRP specialist

Ethernet Network, SAP PP/MM/QM/functional experience (14 years of experience)

Switch Hub, Routers, QTP Testing Tool

Proxy Servers, 20 years of overall IT support experience Microsoft products

Mdaemon Mail Server, Networking experience, cabling and active and passive equipment

Symantec Antivirus installation.

Server, VPN, Remote SAP R/3 3 Go Live implementations

Access Server (RAS) Migrated Unix Data Servers to Linux Red Hat Servers, and Informix

SE version to Informix On-line application

Office Software Install VPN and RAS Servers to access from remote locations

Microsoft Office Fluent in English and Spanish

97/2000/XP ( Excel,

Word, Power Point, EXPERIENCE

Access, Project), 01/08 SAP Business Analyst

Start Office For Current Alpine Electronics of America

Linux, Microsoft Business Analyst Support SAP PP/MM/QM

Vision, Clarify MPS

(Ticket Services) MRP

Lotus Notes email Procurement process

and databases. Inventory Management

Supply Chain Management

Internet Production Planning

Communication Quality Management Inspection Process for Raw material

Yahoo Messenger, Sales and Shipping

Hotmail, Skype, Material Management

Email Physical Inventory

Implement SAP QM module

Programming Support Nationwide users on SAP issues

Languages Support Office and desktop Applications

Cobol, Dbase(all SAP Upgrades 4.7 to ECC6

versions), Fox Base,

Cobol, Informix SE 07/07 SAP Business Analyst

and On-Line. 07/10 Unicon International - Columbus Ohio

Cardinal Health - contract

Education/Training Level 3 customer service support

Associate Degree Support SAP SRM and CRM process

System Support process for BW to orient client to generate reports

Administration Support Office application

Universidad Remote machines to resolve SAP Netweaver issue

Francisco Marroquin, Register all request into Clarify Ticket Tracking system

Guatemala, C.A. 1995

07/07 SAP Analyst

07/10 Unicon International - Columbus Ohio

Final User SAP Under contract to work for Cardinal Health

Training in SD, MM, Support SAP SRM and CRM process

FI, PP and QM Support process for BW to orient client to generate reports

Support Office application

Comptia A+ Remote machines to resolve SAP Netweaver issue

Register all request into Clarify Ticket Tracking system

SAP America

02/06 Supervisor

SCM510 - Inventory 07/07 Toner Time International - Chicago, IL

Management and PI Supervise activities of Returns Department

Analyze data from Returns and report to the Production Manager

SCM130 - Planning Supervise production and testing of Color Room Cartridge

and Manufacturing Improve production process and development

Overview Support Research and Development Department

Repair and maintenance HP Laser color printers

SCM421 - MRP

Production Planning 02/06 Field PC Technician

07/07 A C N Technology

Part Time Ad Hoc

PLM412 - Quality Installation different Windows Operating System to different

Planning and customers

Inspection Remove viruses and installing anti-virus software

Set up VPN servers and client

Set up, troubleshoot and reconfigure LAN/WLAN connections

07/99 SAP Help Desk and Functional Support

11/05 Sigma Q, Guatemala C.A.

Coordinated migration from Serials communications networks to

Ethernet networks

Support 250+ users on software, hardware and Network issues.

Support 250+ users on SAP R/3 operations on MM, SD, PP, QM and FI

modules

Complete two SAP R/3 for retail companies implementation

Implemented MRP process on SAP R/3 on three companies

Support SD module master data, sales order, pricing, delivery

notes, and invoicing

Support WM all operation on raw materials, and finished goods

SAP Help Desk and Functional Support (continued)

. Support MM Master Data, Procurement process, WM and vendor Invoice pay

process.

. Support PP MPS process, track order into Manufacturing process and MRP

. Preventive and corrective maintenance to Desktop computers, Laptops,

Printers, etc

. Tracking request to Ticket Request Service software

. Installing and Upgrading software and hardware(hard drives, memory, cd

roms, Nics, etc)

02/96 Assistant IT Corporate Manager

05/99 Bosque Altamira, S.A. Guatemala C.A.

. Migrated serials communication network to Ethernet network

. Installing and Fixing software and hardware for computer

. Manager for 5 PC technician to coordinate Technician activities

. System Administrator on NT Server and Mail Server, Network,

Communications and Unix administrator

. Manager of analysis, development and implementation of custom

applications

. Team integrated by 3 systems analyst and 4 developers

. Migrated applications that they had in Business Basic to Informix On-

Line

. Supported more 100+ users on software and hardware issues

. Implementation RAS from remote location to Headquarters

. Analyzed and developed following applications:

. Budget

. Bank

. Sales

. Cashier

. All account applications to control and support Administrative

processes

EDUCATION:

Associate Degree, Systems Administration

Universidad Francisco Marroquin, Guatemala, C.A. 1995

REFERENCES:

Available upon request

Contact this candidate