Customer Service Training

Carolyn Cissell

To gain employment that will allow me to continue to growth in the customer

Objective

service industry.

Work well alone and with a team. Detail oriented, dependable and customer service

Summary

focused.

Work experience

Customer Service/ Sales Support

09/2006-present JCPenney Indianapolis, IN

-Assist in restocking and recovery on the sale floor

-Maintain sizing. Colorization and organization of the merchandise as directed.

-Provide customer service in all areas of the store while working.

-Perform customer service activities including selling and suggesting additional

related merchandise.

-Assist customer by answering questions concerning pricing, selling the

features/value of an item and overcoming objections.

-Monitor and assist inventory crews as needed.

-Assist visual team with presenting merchandise and implementing set

sell planners.

Property Manager

09/2012-present Public Storage Indianapolis, IN

-Rent storage space to walk-in customers

-Follow up on reservations from the call center by calling the customer

and schedule a time for them to come to see unit.

-Clean out vacated units to prepare for the next customer

-Make bank deposits

-Post customer payments.

-Conduct merchandise inventory.

-Enter invoices that are ready for payment in to AP system.

Store Clerk/Cashier

CVS 01/2012-09/2012 Indianapolis, In

-Assist customers with their questions

Handle customer relations issues in accordance with company policies.

-Process merchandise, stock shelves and supplies

-Assist in maintaining overall store cleanliness.

-Process photofinishing orders.

Customer Service training

Training

Specialty customer service training

Cash handling training

Retail inventory training

Core standard and visual training

Contact this candidate