Customer Service Medical
Resume:
Tracy L. Moore
** ***** ***** ***** – Apt. ** Clark, NJ 07066 810-***-**** **********@*****.***
SUMMARY
Exceptionally detailed, well organized and performance driven administrative
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professional with leadership experience in providing excellent customer service.
Excel in resolving employer challenges with innovative solutions, systems and
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process improvements proven to increase efficiency, customer satisfaction and the
bottom line.
Demonstrated high level of initiative to effectively handle and complete multiple
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tasks / projects without compromising timeliness and quality.
Developed “out of the box” solutions for handling and defusing tensions among
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staff and customers with tact and ease.
Well versed in Microsoft Office Suite.
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SKILLS
Hands on Leadership & Supervision Customer education & presentation
Process improvement / Organization Creative problem solving / Decision making
development
Team Building Staff development & training
Policy & Procedure manuals Report & document preparation
Inventory management & expense Microsoft Office Suite (Word, Excel,
reduction Outlook & PowerPoint)
CAREER OVERVIEW
Lions Eye Bank of New Jersey (Subsidiary of Midwest Eye Banks) Clark, NJ
Manager, Laboratory Services 3/2012 – 6/2014
Lead the day to day operations of the clinical laboratory including supervision of clinical
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staff and per diem staff.
Training, coaching, mentoring and developing the clinical staff.
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Hiring, on boarding and training new staff.
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Alliance building with partner organizations, customers and constituents.
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Increasing productivity levels through the use of staffing models.
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Ensuring that all laboratory functions were compliant with the Food & Drug
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Administration (FDA) under CFR 1271, state and local regulation, Eye Bank Association
of America (EBAA) Medical Standards and Midwest Eye Banks Corporate Policies and
Procedures (CPP).
Administrator on call 24/7.
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Midwest Eye Banks Ann Arbor, MI
Quality Improvement/Assurance Coordinator 7/2008 –
3/2012
Review of donor records for compliance with regulatory agencies, clinical policies and
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procedures and EBAA Medical Standards.
Enhanced the adverse reaction investigation process.
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Tracking and trending data entry errors, non surgical tissue and donor turn downs.
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Creating dashboards and statistical reports for quarterly Medical Advisory Committee
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meetings.
On site quarterly inspections of subsidiary locations for inspection readiness.
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Training subsidiary clinical staff on process improvements.
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Annual competency reviews of clinical staff.
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Michigan Eye Bank (subsidiary of Midwest Eye Banks) Ann Arbor, MI
Certified Eye Bank Technician 3/2005 – 7/2008
Proficient in all laboratory functions including donor screening, eligibility, medical chart
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review, obtaining authorization and completion of the donor risk assessment interview.
Procurement of donor tissue.
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Competent in all laboratory technical skills.
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Assisted in training new staff.
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Education
University of Michigan Flint, MI
o Bachelors of Science, Medical Technology (Clinical Laboratory Science) 12/2001
Professional Development
Rockhurst University Continuing Education Center, Inc. (Star 12)
o Certificate in Management/Leadership 12/2013
American Society Quality (ASQ) Foundations in Quality Learning Series
o Quality 101 10/2008
Eye Bank Association of America
o Certified Eye Bank Technician 1/2014 – 12/2016
Volunteering / Affiliations
Tattoo Foundation 7/2014 – present
Fundraising for canines diagnosed with terminal hepatic illness.
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Provided hospice care for the namesake, a Maltipoo, named Tattoo.
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American Foundation for Suicide Prevention 5/2005 – present
Fundraising / Participation in annual “Out of the Darkness” walk.
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Contact this candidate