James X. Y. Gao Cell: 780-***-****;

acoafn@r.postjobfree.com

Summary of Qualifications:

. American Society for Quality (ASQ) Certified Six Sigma Black Belt since

2011

. Master in Management (Operations & Supply Chain Management at McGill

University)

. 19 years in Lean driven business environment with prestigious

organizations such as Delphi Packard (a frequent Shingo Prize winner), a

Toyota JV and a Toyota supplier

. Well versed with Minitab and MS Office software such as Excel, Visio,

PowerPoint, and Project

. Experience with diverse industries - Automotive, Customer Service &

Billing, and Oil & Gas

. Rich experience in establishing flow and pull, reducing change-over time

and batch size, and establishing standard work

. Proficient in interpreting relationships between operational metrics and

financial results

. Track record of leading teams in collaboratively solving problems and

saving money

Professional Experience:

Sr. Continuous Improvement Specialist 2/2014

- 11/2014

Top-Co (a manufacturer of oil & gas well casing cementing equipment)

Edmonton, AB

. Evangelist of Value Stream Thinking across functional departments to

collaboratively improve the wing to wing value-adding works

. Introduced A3 to facilitate Plan, Do, Check and Act (PDCA) continuous

improvement cycles

. Streamlined the business process of issuing Certificate of Conformance

(COC), eliminating the possibility of customer not receiving COC and

reducing shipment waiting time by 90%

. Completed programming logics flow chart and data tables for ERP Quote

module

. Reduced sales order entry errors through error proofing in Sage ERP

system

. Implemented Customer Relationship Management (CRM) in Sage ERP system

Sr. Continuous Improvement Analyst/Sr. QA Analyst 4/2010

- 2/2014

ATCO I-Tek (Customer Care & Billing subsidiary of ATCO)

Edmonton, AB

. Completed Lean Six Sigma Black Belt projects with results including:

o Reduced incidents of erroneous enrollments at Call Centre and Back

Office with cost saving of $0.7 M per annum by avoiding revenue write-

off

o Decreased Oracle Person Record Problem Tickets by 70% at ATCO Group IT

help desk

o Reduced processing errors by 60% and redeployed one FTE by strengthening

and improving

efficiency of QA process at credit collection back office

. Mentored two Black Belt and three Green Belt LSS projects, example

achievements including:

o Process Transformation of Contract Management Services worth $450K in

revenue p.a.

o Reduced percentage of long pending items - business impact of $1.2

M p.a

. Designed and delivered Lean education sessions to 500 employees

. Leveraged Lean education sessions to initiate Kaizen projects, examples

of which are:

o Reduced lead time in contract processing by reducing batch and

queue sizes

o Established visual management for client invoicing process

o Set up pull system (FIFO lane) between A/P and invoicing for Pass

Through items

. Created advanced Lean training course materials on Value Stream Mapping

for back office billing and financial accounting environments and

initiated flow Kaizen thinking

. Designed and facilitated education sessions on A3 thinking, Voice of

Customer /Quality Function Deployment, Visual Workplace and 5S in Digital

World

. Analyzed customer satisfaction data from Ipsos Reid

. Strengthened off-shore call centre QA monitoring with Attribute Agreement

Analysis

James X. Y. Gao Page 2

QA/QC Coordinator 5/2008

- 4/2010

BS&B ASCL. (a Toyota air bag component supplier)

Nisku, AB

. Supervised two QC Inspectors and oversaw plant quality activities to

ensure Quality Management Systems (QMS) and Toyota specific requirements

were met

. Analyzed quality incidents and production scrap issues with Toyota's

Practical Problem Solving approach and implemented irreversible

corrective actions

. Implemented Statistical Process Control (SPC) and conducted Process

Capability analysis

. Conducted Gage R&R for pressure testers and an optical comparator

. Designed Operator Balance Charts and increased output/person while

enhancing health and safety of workers

Product Engineering Manager, Volkswagen 11/2006-

3/2008

Delphi Packard Electric (a frequent Shingo Prize winner)

Shanghai, China

. Supervised an engineering team of 1 ISP (International Support Person)

from Delphi Mexico, 2 engineering supervisors and 20 engineers

. Saved US$328,600 through tape usage optimization during a Six Sigma

project at a Delphi plant

. Conducted VA/VE activities for new and current production products and

saved US$2.7 million

. Conducted Design Review, DFM and FMEA during new product introduction

Engineering Supervisor 1/2001-4/2003

Brilliance Automotive (A Toyota & BMW Partner)

Shenyang, China

. Developed Value Stream Maps, Gap Assessment and Site Plans

. Designed and implemented 5S, Kanban systems and SMED/Quick Changeover on

shop floors

. Improved plant layouts and consequently minimized transportation and

enhanced material flow

. Developed Poka-yoke at work stations and thus decreased scrap and

improved process flow

Engineer-Venture Support 6/1996-

12/2000

Delphi Packard Electric (a frequent Shingo Prize winner)

Beijing, China

. Received training on Delphi Manufacturing Systems derived from NUMMI

(Toyota GM JV) Lean learning experience

. Implemented principles of lean manufacturing at a Delphi plant.

Significantly improved operational Key Metrics such as Total Product

Cycle Time, Inventory Turns, PPM, Rolled Throughput Yield, and Scrap%

. Transferred Mitsubishi Motors ignition cable business from USA to China

. Transferred Fuji Heavy Industry (Subaru) ignition cable business from USA

to China

Process Engineer 8/1991-5/1996

Chrysler China Beijing,

China

. Streamlined the production lines using Theory of Constraints and achieved

30% throughput increase for Jeep Cherokee's axles. Won a Technical

Renovation Award

Educational History:

9/2003-6/2005 Master of Management McGill University

9/1987-7/1991 Bachelor in Mechanical Engineering S.Y.

University of Technology

Professional Training:

Lean Six Sigma Black Belt by ASQ More Steam University, Project Management

and Lean Training at NAIT, Six Sigma Green Belt and Lean Manufacturing

Implementation at Delphi Packard

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